Braley Simonton

* Initiated exploration and discovery of Cloud as a single platform-agnostic solution to customers while discovering existing customer feature functionality along with their appetite for Cloud adoption within their roadmaps. * Vetted through top 20 Cloud vendors to distinguish and determine best scalability, feature set, uptime, hybrid capabilities, proven integrations, implementation timelines, supportability, etc. *Partnered with Sales Executives to present telephony solutions to C-level audiences.

* Evangelist of articulating technical information to non-technical business operations personnel aligning IT strategy with business objectives. * Selected by Verint leadership to become SME in PCI Compliance & Security. * Managed and designed complex recording solutions for Verint’s Major Key Accounts. * Highly proficient at designing software solutions for Back Office, Quality Management, Bio-Metrics, Fraud Prevention, Speech Analytics, Desktop Process Analytics, SaaS/Cloud, Robotics and Performance Management. * Responsible for advising Pre-Sales colleagues of competitive approaches and strategies. * Presented Verint’s products and service offerings to C level Executives, nationally and internationally to advise them on operational and technical gaps within various segments of business to increase their ROI. * Collaborative partner with Product Management to complete customer integrations to 3rd party systems. * Educated Cisco Partners on the Verint Platform. * Largest gain of $2.7M OPEX reduction for a single customer leveraging Verint’s Core Values. * Strategically orchestrated a 20% reduction in support costs and 60% decrease in data center real estate utilization for a Key Global Account.

* Promoted to a Pre-Sales Solutions Architect to provide support to NICES’ global major accounts designing complex multi-million dollar solutions and managed the business through fact-based selling and building solid partnership with top line management. * Strategized with the Solutions Engineering Team with presenting key recommendations that aligned with the business objectives as well as maintaining IT roadmap and providing architectural guidance to the project team. * SME and Customer liaison to Product Management and R&D to address the most complex and robust technical designs for Key Fortune 500 accounts ensuring business objectives align with the scale and scope of the overall solution. * Created and executed RFP’s and RFI’s for prospective customers * Provided architectural guidance to the project team driving them towards effective solution designs and development. * Collaborated with cross functional teams to identify and mitigate existing business risk or risks associated with solution architecture. * Initiated C-Suite conversations to accelerate the buying and decision making process which resulted in successfully achieving closing $~12M+ in revenue.

* Critical position as part of the Pre-Sales Team supporting the West Coast and Canadian regions, accountable for the presentation and technical overview of solutions and provided demos to the customer. * Collaborated with stakeholders to obtain business requirements ensuring a solid ROI and TCO. * Effectively managed customer expectations from pricing to packaging and supporting technical teams to ensure a seamless deployment. * Exceeded Regional sales quota generating the highest revenue in the Americas of over $~18M

* Directly responsible for managing the recording architecture for 75,000 + agents globally. * Managed and drove contact center architecture, primarily NICE Systems, based upon customer business objectives and gathering business operational insight within the contact center culture. * As one of the largest outsourcers; providing designs for all of the industry verticals and provided solutions for many of the Fortune 100 and 500 companies. * Exclusively conceptualized and developed the first enterprise-wide pre-production lab and feature functionally lab, from obtaining budget approval to procurement, deployment and managing change control processes. * Spent many hours in Data Center pulling CAT6 and power to new voice/screen recorders as well as associated switches.

* Managed the future planning of the quality management platform's feature/functionality by researching industry trends leveraging cutting edge design standards for new clients coming into Convergys enterprise wide. * Primary point person that was responsible for documenting and implementing compensating controls for PCI compliance assessments internally. * Engaged with corporate security and risk management and all other related department heads simultaneously to obtain PCI Certification globally including U.S., EU, APAC and LATAM. * Oversaw enterprise wide upgrades of new releases of QM Platforms. * Technical Director to the Engineer Design Review Board that approved all quality management client requests.

* Provided Avaya and Cisco telephony support as well as assisted the network project team. * Technical lead for major NICE systems upgrade and redesign to consolidate two separate NICE and Avaya systems into a single solution utilizing business continuity and system redundancy concepts. * Coordinated with the network and Command Center during planned outages to run multiple drops throughout Banker's Life (Merchandise Mart). Also, partnered with the Network team to do a "cable refresh" in the Carmel, IN datacenter. * Selected by Sr. Leadership to travel the home offices of Banker’s Life and Casualty to reconstruct both voice and network for Bankers Life & Casualty.

* Provided advanced technical support to customers with call recording issues. This includes telephony, SQL, Microsoft, network and application layer issues. * Worked with R&D and Product Management on technical escalations. * Was appointed VoIP Recording SME.

* The Network Ops team was responsible for all telecom and data network communications throughout the city's facilities by replacing endpoints, replacing cross-connects on both 66 and 110 blocks. Also running power to new edge devices and core switch drops. * Key contributor in the city-wide migration project decommissioning and rebuilding all legacy data/telecom infrastructure. * Responsible for vendor management, cost management and worked with the project management team to ensure timeline success * Coordinated facility and network operation departments to build new cable infrastructure. * Orchestrated teams to deploy latest Cisco telecom and data infrastructure * Managed implementation of all new call center cubes and desks to meet ergonomic standards