Brandon Morrow

Purchase Order & Inventory Management • Responsible for replenishing inventory with a focus on matching inventory levels (supply) with the needs of our customers (demand) • Monitor inventory levels and adjust reorder points to minimize inventory and maximize service levels • Process purchase orders and act as a liaison between suppliers • Follow up and expedite orders to ensure on-time delivery • Resolve discrepancies and/or issues as they occur during the purchase order cycle • Resolve invoice discrepancies in a timely manner • Manage and schedule transportation needs • Effectively gather project requirements from Sales and obtain pricing from qualified sources of Supply Supplier Management • Resolve discrepancies and/or issues as they occur during the purchase order cycle • Facilitate the escalation process to meet customer needs • Effectively manage supplier performance by developing and implementing appropriate long-term corrective actions Cost Reduction / Margin Enhancement • Analyze spend and issue request for quotes to obtain competitive pricing • Leverage volume to provide cost-effective solutions while maintaining acceptable inventory levels • Negotiate pricing and terms with suppliers

 Sort through our 3rd party vendor backorders, and determining why the order still is in a backorder status. Using phone, email, and fax we communicate with our vendors, sales reps, buyers, and customers to determine why an order is not received, then quickly providing a solution to the issue.  Coordination with internal partners is crucial to the success of the position. Communicating accurate and dependable information between sales reps and buyers is critical to providing the best sales and service to our clients. Orders that are entered incorrectly or submitted without recognition are resolved through analysis and problem skills.  The need to multitask using several different computer databases, corresponding specific company and vendor order information, while simultaneously using the telephone, computer, and fax machine is a necessity to quickly and proactively provide our customers with the items/services they have requested in a timely fashion.  Information/data is placed into Microsoft Excel spreadsheets to document backorder issues, while providing an overview of how mistakes can be avoided in the future to better serve our customers.  The ability to read, understand, and convey information from invoices to sales reps, buyers, vendors, and customers is used to expeditiously solve backorder/invoicing issues so items/services, and payment is delivered on time.  Prepare and resend purchase orders not received by our vendors to ensure our end users receive the products and services they expect to receive from us. Set to exceed expectations everyday while providing superior customer service to our clients.  Work with our Accounts Payable department to make sure invoices are received and processed so our vendors receive payment within contracted time allotment * Responsible for training all new employees and contract workers the basics of our data entry systems and back order process

 Responsible for supporting the Northeast/Midwest sales representatives with new purchases and repairs of our DME equipment.  Responsible for coordinating the guarantee of payment with the client, medical professionals, and health insurance companies.  Relied upon by management to resolve all difficult customer interactions and issues on a day-to-day basis, respected for customer interaction skills  Looked upon for leadership and training of colleagues  Relied upon to coach fellow employees and inspire confidence in our brand  Prepare paperwork for State Medicaid approval or Private insurance.  Receive and send clinical documents to responsible parties  Provide professional support to interior/exterior clients  Maintain very organized files and documents for quick expedition of orders while working under tight guidelines.  Assist the sales representatives to achieve monthly, quarterly, and yearly goals by supporting them with matters relating to caregivers, parents, medical professionals, and health insurance.  Work efficiently with internal business partners to resolve issues and provide support when necessary.

 Advise and provide solutions/recommendations to satisfy customer’s financial needs.  Market and sell a full array of traditional and non-traditional bank products.  Advise customers on the purchase of packaged investment products, mutual funds, annuities, whole life insurance.  Build and expand relationships with new and existing customers through networking and cold calling.  Provide sales mentoring to other branch employees on potential customer referrals.  Open checking and savings accounts, handle loans, order checks and provide other customer services.  Possessed a Series 6 and 63 FINRA license and Pennsylvania Life/Variable Annuity License.  Consistently ranked in the top 15% of revenue producers across the corporation, while attracting profitable relationships and growing our footprint in the local area.  Looked upon to provide solutions and advice to colleagues on customer service when dealing with any and all bank products and services. Received "Rising Star" Award at 2008 Licensed Banker Convention