Carl Brown

• Recruited to take over a struggling T-Mobile dealer in a very subprime market (Houston and Washington DC) • Oversaw sales, customer satisfaction, operations, HR, recruiting, training, loss prevention, and much more • Led a team of 200+ including 3 district managers, 1 operations manager, 1 recruiter, and 2 trainers • Improved from the bottom half to 16th in the entire T-Mobile network (top 10% out of 163 dealer regions) • Increased sales 20% and postpaid activations 10% YOY despite store closures and complications due to COVID • Raised overall customer satisfaction scores from 73rd to 23rd in the T-Mobile network (top 15%) • Ranked in the top 5% of the T-Mobile network for operating expense control and displayed superior operational control with a 90% average operations audit and 100% pass rate • Cut deactivations in half from 600+ per month in 2019 to less than 300 per month in 2020 • Collaborated with owners on strategic planning; dramatically improved relationships with T-Mobile partners • Created a new operational scorecard, performance tracking tool, on-boarding process, and DM visit checklist • Significantly improved the overall culture – raised the employee retention rate by 19 percentage points • Provided key contributions in the development and rollout of a new compensation/bonus plan • Identified, developed, and promoted 2 new district managers and 5 store managers internally

• Promoted to GameStop’s Spring Mobile division to oversee 84 stores and 500+ employees in TX/LA/MS/AL • Took over a challenged region and worked with existing team to improve performance in top tier of the company • Provided direct leadership and support to 9 district managers and 1 loss prevention manager • Improved from the bottom half to the top 20% nationally (20 regions) on the overall performance scorecard • Increased average wireless activation rate by double digits and more than doubled the daily Direct TV activation rate • Recognized as the first leader to successfully transition from the games vertical to wireless in 5 years • Received tremendous feedback from the VP on the performance review – praised as a “difference maker”

• Recruited to this national video game retailer to rebuild a consistently underperforming, low-ranked district • Improved from 200th to 5th in the entire company (280 districts) on the overall performance scorecard • Ranked in the top 10% nationally for sales/profit vs. budget, customer loyalty, warranties, and shrink control • Increased sales from $19M to $22M – improved from 200th to a spot in the top 50 for total profit • Ranked 1st in the entire company with 30% year-over-year growth in pre-owned sales – a key internal focus • Ranked 1st in the Gulf Coast market for employee satisfaction and retention • Developed and promoted 1 new district manager and 4 store managers internally • Selected to partner with the senior VP on multiple projects and participate in an emerging leader program • Rated as “exceeds expectations” on performance reviews – promoted to market director for Spring Mobile

• Took a break from wireless & entertainment retail to join one of Houston’s highest-volume Ford dealerships • Promoted to finance manager just 6 months after being recruited as a sales consultant • Ranked in the top 5 in sales performance for the last 4 months prior to promotion • Awarded “Sales Consultant of the Month” in Apr 2015 for the #1 unit sales, gross profit, and warranty sales • Consistently ranked as the #1 finance manager for completed deals, total profit, and customer satisfaction • Awarded “Finance Manager of the Month” several times in recognition of exceptional performance and profit volume

• Recruited by the VP to take over, rebuild, and turn around a severely underperforming, bottom-tier region • Led a team of 500+ including 5 district managers in 50 stores • Improved from 20th to the top 5 in the entire company (23 regions) on the overall performance scorecard • Runner up in the “President’s Club” twice for ranking in the top 3 out of 23 regional directors • Ranked 1st in the entire company for customer satisfaction the last 3 years • Created and rolled out a highly successful front-line training program called “The Perfect Sale” • Developed and promoted 2 new district managers and several high-potential store managers internally • Rated as “consistently exceeds expectations” on all performance reviews

• Quickly promoted to regional director after being recruited as a district manager in the Pacific Northwest • Turned around a badly underperforming 9-state region – led a team of 1000+ including 9 district managers • Improved from 23rd to the top 2 in the entire company (26 regions) on the overall performance scorecard • Took on additional store count from 80 Hollywood Video stores and 43 GameCrazy stores • Drove sales to $100M (#1 in the company); led both brands to 1st overall in sales performance the last 2 years • Consistently ranked in the top 10% nationally for overall customer satisfaction • Partnered with corporate on several major projects; co-created a new scorecard that rolled out nationally • Developed and promoted 3 new district managers and 20+ store leaders internally • Rated as “consistently exceeds expectations” on all performance reviews

Responsible for all operations of regional book publisher generating $ 2 million in annual revenue Managed inventory, sales team, production team and editing. Implemented goal setting, P&L and sales plan for company.

Responsible for 12 stores earning over $35 million in annual revenue. Promoted to Corporate office in 1995 as special project manager. DM of the year for entire company in 1999.

Responsible for vitamin and supplement store earning $1.5 million in annual revenue. Responsible for all aspects of store operations including scheduling, product ordering and merchandising.

Responsible for sales and operations of athletic shoe store Rookie Manager of the year in 1988