Carlotta Pascual Solera
About
Carlotta Pascual Solera is from Oxford, England, United Kingdom. Carlotta works in the following industries: "Hospitality". Carlotta is currently Director Of Food And Beverage at Macdonald Hotels & Resorts, located in Bath, England, United Kingdom. In Carlotta's previous role as a Rooms Division Manager at Macdonald Hotels & Resorts, Carlotta worked in Bath, England, United Kingdom until Apr 2022. Prior to joining Macdonald Hotels & Resorts, Carlotta was a Operations Manager at Macdonald Hotels & Resorts and held the position of Operations Manager at Woodstock, Oxfordshire. Prior to that, Carlotta was a Reception Manager at Andrew Brownsword Hotels, based in Minster Lovell, Oxfordshire, United Kingdom from Jun 2019 to Oct 2019. Carlotta started working as Front Office Manager at Macdonald Randolph Hotel 5* at Macdonald Hotels & Resorts in Oxford, United Kingdom in Jan 2018. From Mar 2018 to Apr 2019, Carlotta was Guest Speaker at Oxford Brookes University, based in Oxford, United Kingdom. Prior to that, Carlotta was a Reception Manager at the Macdonald Randolph Hotel 5* at Macdonald Hotels & Resorts, based in Oxford, United Kingdom from Apr 2017 to Dec 2017. Carlotta started working as Guest Relations Manager at The Macdonald Randolph Hotel 5* at Macdonald Hotels & Resorts in Oxford, United Kingdom in Sep 2016.
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Carlotta Pascual Solera's current jobs
Carlotta Pascual Solera's past jobs
Managing the VIP Guest Experience Manage the operations of the Executive Lounge Complaint Handling Social Media Management
Phase One: FOOD AND BEVERAGE MANAGEMENT Restaurant Supervisor from October to November 2015 Lounge and Room Service Supervisor in November 2015 Conference and Banqueting Supervisor from November 2015 to December 2015 Bar Supervisor in January 2016 Cross-training in the Kitchen and Pastry areas as Commis Chef. Phase two: ROOMS DIVISION MANAGEMENT Maintenance Assistant in February 2016 Housekeeping Supervisor from February to April 2016 Reception from April to June 2016 Nights Supervisor in June 2016 Phase Three: SPECIALISATION Accounts Assistant in July 2016 (Placement in Macdonald Bath Spa Hotel*****) Duty Manager since May 2016
Focus: 5 star business hotel with 3 Food and Beverage Outlets; Ferrum Bar, La Plaza and Reserva Grill, 15 Meeting Rooms and 284 Guest Rooms. Duties: Host Services during Breakfast as well as at the Restaurant for Lunch and Dinner implementing Hilton Service Standards. Operating with Silver Service. Assisting with In-Room Dining Services and the Bar. Guaranteeing the highest level of guest satisfaction Greeting guests as they arrive and taking their orders Verbally explaining daily specials and answering guests questions about menu items Advising guests about wine and the menu Dealing with guest complaints Maintaining tables mise en place and cleanliness in the restaurant Processing guest payments
Focus: Nature theme park recreating some of the different habitats on the planet with 7 Food and Beverage Outlets. Task: Service at Restaurante El Olivo Training
Masquerade Ball at The Cavendish Hotel Comedy Night at the Eastbourne Borough F.C.
Personal concierge services in Madrid for German businessmen
Focus: 128 Guest Rooms, 3 Food and Beverage Outlets including a Gastronomic Restaurant (Hostería del Estudiante), 1000 sqm in Events Facilities Duties: Assisting the General Manager with the day-to-day running of the hotel Cross-departmental Training with Department Managers (F&B, Front Office, Finance and Revenue, Events, Houskeeping etc) Assisting with Internal Quality Control (drawing monthly Objectives for each department with extensive reviews, making sure the Hotel gave the highest satisfaction standards) Recording, Analysing and Answering any kind of Customer Feedback Creating and Developing Special Events; such as the "Premios Cervantes" Getting Involved with all activities taking place at the Hotel Attending and Organising Management and Departmental Meetings Assisting with Guest Relations and International Guest Communication Maintaining a good Coordination between the General Management and the Outsourced Spa Department Shadowing F&B Director
Customer care, welcoming and assisting the guests throught the conference week.
Customer care, welcoming and assisting guests throughout the service
Focus: 304 Guest Rooms, Restaurant, Lounge Bar, 5 Meeting Rooms Duties: Courteously welcoming the guests on the phone and at the hotel; replying to their enquiries or request whilst increasing customer loyalty and improving my guest relations skills Operating check-in and check-out with PORTfolio and HT24W softwares. Applied the Standard Operating Procedures of the Maldron Hotel chain Being responsible for the cash float attributed as well as processing guest payments Dealing with Concierge and Guest Relation requests and creating interaction with the client Knowing the services and the facilities offered by the hotel, promoting them and increasing selling opportunities. Optimizing the occupation rate, the average room rate and the revenue of the hotel through upselling. Preparing the guests and groups arrival and departure lists as well as the VIP list Assisting the Reservation Department with booking Allocating rooms to the guests Switchboard Telephone Communications In addition, I did a cross exposure to the General Management with regular meetings with the GM, HOD and other Team Members.
Focus: Health Clinic Tasks: - Welcoming patients - Reception and telephone - Arranging appointments with doctors