Carmen Zumalacarregui Capellan

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Email: ****r@iata.org

Location: Greater Madrid Metropolitan Area

Current employer: International Air Transport Association (IATA)

Current title:

Senior Manager Customer Experience

Last updated: 22/05/2023 01:04 AM

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About

Carmen Zumalacarregui Capellan is from Greater Madrid Metropolitan Area. Carmen Zumalacarregui is currently Senior Manager Customer Experience at International Air Transport Association (IATA), located in Le Grand-Saconnex, Geneva, Switzerland.

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Carmen Zumalacarregui Capellan's current jobs

Company: International Air Transport Association (IATA)

Title: Senior Manager Customer Experience

Period: Jan 2019 - Present (5 years, 10 months)

Location: Le Grand-Saconnex, Geneva, Switzerland

IATA channel strategy for Global Customer service center Contact Center Replacement for Global Omnichannel Customer Support (6 locations) NPS Relational and transactional Travel Agent Segmentation for Differentiated Service across IATA channels (Voice and Digital) Telesales Inbound Marketing Funnel Pilot Customer Journey Mapping