Caroline Subtil Santi

- Planning and management of the Tramontina Dubai distribution center stock to ensure inventories are always in line with the company’s sales forecast; - Purchase planning and production follow up from 8 different Brazilian factories to ensure delivery deadlines will be fulfilled and the planned inventories levels will be maintained; - Work with internal and external teams to define new opportunities and purchase necessities; - Keep the commercial area and key accounts updated about the deliveries schedule; - Customs clearance management; - Working on improvements and better processes along with other company's areas.

Volare Division - Commercial management in Latin America and Caribbean markets - Development of great relationship with dealers and customers - Opening new markets and explored new segments - Important participation in the development of new product lines specific for international markets - Involvement with marketing department to create promotions and campaigns successfully implemented - Increased microbuses sales and market share in the countries under management by expanding its sales to existing customers and through new business opportunities - Established, defined, and achieved annual sales targets and manage sales performance - Development of actions aligned to company’s strategic plan - Constant presence in the market representing the company and supporting the sales network - Interaction with government authorities and local public transport authorities - Identification of long-term potential relationship through after sales support

Volare Division - Focus on Latin American and Caribbean markets - Measurement the degree of attractiveness of new markets - Prospecting, evaluation, and selection investors in the company’s target markets - Monitoring the new dealerships homologation process - Evaluation of distributors performance throughout the representative network management program - Mediation of negotiations between the dealership network and other areas of the company - Support in training and consultancy programs - Support the distributor's network already existing – focused on continuous improvement

Volare Division - Parts identification to attend distributors and customers – Latin America and Caribbean - Price and payment terms negotiation and quote preparation - Support in the management of distributor’s parts’ stock - Track of the complete process: from the order registration until the delivery in the final destiny - Visits to the dealers and Key Accounts - Evaluation of the management of the dealership spare parts area, propose improvements and assist in the execution

- Customer service - Customization of the account plan according to the profile of each client - Product portfolio sales (insurances, credit cards, private pension…) - Loan and goods financing grant - Guidance on investment plans - Management of confidential private information