Carrie Fernandez

Enterprise wide ownership of Production Infrastructure Engineering and Cloud Engineering departments for a public $2B e-commerce company. Architectural leadership for all SRE, infrastructure engineering & technical operations (compute, storage, networking, database, infrastructure services, datacenter etc.) running in hybrid cloud, including Kubernetes, AWS. Accountable for website performance metrics across public/private clouds including company wide incident management functions and metrics. Devise Operational Report Card and SLA-Management programs for software/infrastructure delivery. Built x-functional teams to execute continuous improvements in quality, processes and execution. SELECTED ACHIEVEMENTS: ➤Domain expertise around building hybrid cloud & highly distributed compute, storage and network infrastructure including software design requirements for low latency, highly available micro-services and refactoring of monolithic app code. ➤Served as “product manager” for establishing tech-wide software operability (SRE) requirements and partnering across CTO org. Developed operational report cards, SLA-Management programs and performance engineering standards. ➤Evolved Lean organizational design and optimization from start-up to mid-size public company scale; grew teams from 6 to 150+ FTEs, established Corporate IT staffing ratios of 1:175, and launched operational efficiency programs. ➤Reduced annual CapEx 42% over last three years while growing topline revenue 44% via robust vendor management, capacity management, software/infrastructure optimizations, data management policies, and technology changes.

Built and directed a high-performing production engineering organization supporting infrastructure services and DevOps, including incident/product management of software operability requirements. SELECTED ACHIEVEMENTS: ➤Integral in the TinyPrints merger and acquisition by seamlessly integrating all staff, processes, and systems; reduced TinyPrints operational costs by 85% and executed on 12-month plan for PCI compliance and rapid risk reduction. ➤ Principal technology executive for M&A diligence. Created technical customer data integration strategies to help acquire Kodak Gallery at minimal costs while ensuring a unified customer experience. ➤Devised and leveraged reusable methodology to deliver core IT services for a 300K+ sq.ft. manufacturing facility with zero incremental IT staff needed for the build out. ➤Facilitated integration program and direct architectural assessments to resolve high-volume software and infrastructure scale problems of newly acquired brands, improving Q4 peak uptime from 95% to 99.9% availability post-acquisition.

Defined and led mission-critical business processes, requirements, and automated controls for change, incident, and resource management. Standardized budget and repeatable contract management practices. Expanded equipment lifetime value from 3 to 7+ years by devising hardware lifecycle management strategies. Achieved zero data loss. SELECTED ACHIEVEMENTS: ➤Attained a 50% reduction in budget vs. actuals gap in first two-quarters by instituting process uptake and hygiene for Finance team. ➤Drove 25-75% TCO for various storage tiers and controlled costs by conceptualizing a multi-vendor strategy. ➤Elevated MTTD/R and site availability from 99.85% to 100% during peak Q4, two years in a row, by driving the adoption of technology-wide operational build standards for designing, delivering, and operating software in production. ➤Produced 10-20% annual CapEx savings by leading capacity planning, technical methodologies, and business processes.