Cassandra Gaultier Ph D
About
Cassandra Gaultier Ph D is from Greater Cambridge Area. Cassandra is currently Scientific Support Specialist at Abcam, located in Cambridge, England, United Kingdom.
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Cassandra Gaultier Ph D's current jobs
Key Responsibilities: - Use my scientific expertise to daily advise customers about antibody-based products and their use by email, phone and live chat - Train, coordinate and supervise Scientific Support and Customer Service agents on the beta testing of a new Live Chat platform of communication with customers on behalf of the project management team - Increase sales by cross-selling where appropriate - Troubleshoot problems with antibody-related applications and provide optimal resolutions to customers complaints, balanced with commercial needs - Liaise and collaborate with internal or external production labs, as well as other internal departments to enhance customer experience - Act on customer feedback to improve our service Key Achievements: - I am currently involved in enhancing the customer experience at Abcam by acting as a support and liaison between the project management team and end-user agents during the beta testing and development of a new Live Chat customer communication platform. - Following Abcam’s acquisition of the Proteomics and Immunology business of the company Expedeon, I participated to the successful integration of Expedeon’s products into Abcam’s catalogue by reviewing, rebranding and optimizing the scientific information related to these products.