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Cassandra Gaultier Ph D

Business Domain Expert at Abcam
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Email: ****r@abcam.com
Location: Greater Cambridge Area
Current employer: Abcam
Current title:
Scientific Support Specialist
Last updated: 10/04/2024 16:09 PM
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About

Cassandra Gaultier Ph D is from Greater Cambridge Area. Cassandra is currently Scientific Support Specialist at Abcam, located in Cambridge, England, United Kingdom.

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Cassandra Gaultier Ph D's current jobs
Company: Abcam
Title: Scientific Support Specialist
Period: Feb 2020 - Present (4 years, 9 months)
Location: Cambridge, England, United Kingdom

Key Responsibilities: - Use my scientific expertise to daily advise customers about antibody-based products and their use by email, phone and live chat - Train, coordinate and supervise Scientific Support and Customer Service agents on the beta testing of a new Live Chat platform of communication with customers on behalf of the project management team - Increase sales by cross-selling where appropriate - Troubleshoot problems with antibody-related applications and provide optimal resolutions to customers complaints, balanced with commercial needs - Liaise and collaborate with internal or external production labs, as well as other internal departments to enhance customer experience - Act on customer feedback to improve our service Key Achievements: - I am currently involved in enhancing the customer experience at Abcam by acting as a support and liaison between the project management team and end-user agents during the beta testing and development of a new Live Chat customer communication platform. - Following Abcam’s acquisition of the Proteomics and Immunology business of the company Expedeon, I participated to the successful integration of Expedeon’s products into Abcam’s catalogue by reviewing, rebranding and optimizing the scientific information related to these products.

Cassandra Gaultier Ph D's Colleagues
MG
Miguela Gonzalez
Head of Diversity and Inclusion
Cambridge, England, United Kingdom
AH
Ally Hughes
Senior Director of Commercial Strategy, Neuroscience, Immunology & Infectious Diseases
Cambridge, England, United Kingdom
SB
Subham Basu
Senior Director of Commercial Strategy, Immuno-oncology and Oncology
Cambridge, England, United Kingdom
AH
Alan Hirzel
CEO
Cambridge, England, United Kingdom
NG
Nasir G.
Vice President of Technology
Cambridge, England, United Kingdom
Cassandra Gaultier Ph D has 2K+ colleagues in total at Abcam. You can find all of them in FinalScout.
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