Chandra Gour

1. Smart AI Self Service Machines to provide 24x7 products and services. We assemble customized machines fully integrated with various enterprise systems. 2. We also offer Consulting services for various business domains utilizing our Industrial engineering, HR & Technology expertise to provide you end to end solution using best practices from international bodies of knowledge such as APQC, SHRM, CIPD, ONET, IFRS, GAAP, SCOR, ITIL, EFQM, PMI etc. 3. Our services includes but not limited to the following: a. Conduct "AS IS" & "TO BE" state analysis, b. Develop policies/processes, c. Set productivity standards, KPIs targets, Benchmarks, d. Business Process Reengineering, e. Process Maturity, f. Automate Processes, g. Design Organization, Jobs, h. Conduct workload analysis, i. Develop SOPs/Forms/Checklists, j. Develop competency framework, k. Conduct Assessments, l. Carry out people fitment analysis to Jobs and structure, m. Create development plans. 4. After understanding challenges faced by organizations in digital transformation, we created unique AI enabled low code automation platform called Synergy using cutting edge technologies. 5. Synergy is quickly implemented using template-based approach to completely automate business policies and procedures in user friendly manner. 6. Synergy can exist alone or can be integrated with other existing business solutions (ERP, CRM etc). 7. Synergy has many modular components such as a. BPM (Business Process Management), b. BRE (Business Rules Engine), c. Worklists and d. Business Intelligence Using Synergy, we created many solutions such as e. Document Management Solution (eDMS), f. Email integrated Project Management, g. Core HR, h. Self services, i. Time and Attendance, j. Compenstation & Benefits, K. Recruitment, Onboarding, l. Talent Management (Assessment, Performance & Rewards, Succession Planning), m. e-Learning, internal Social Media, n. Video Conferencing & Video Analytics.

Lead Information Technology, Human Resources & CRM functions Led the digital transformation of the Sisban group of companies from people, process and technology perspectives. Ensure that input, process and output elements of business functions are optimally designed, standardized and improved as per industry best practices and international benchmarks. Principle Accountabilities: • Strategy, Governance & Communication - In conjunction with the CEO and the senior management team, lead the formulation of the business strategy (corporate plan, guidelines, templates) in line with company’s vision, mission and Business Focus Areas and Key Performance Indicators. - Ensure that the strategy is translated into annual operational business plans (budget plans) for all the Business Units and that performance is monitored annually to ensure business plans are in line with the overall strategy. - Direct and ensure that all Management Communication initiatives are executed in line with the company strategy. • Business Technology: - Lead business technology initiatives to improve business processes and functions to make them more cost effective and agile - Augment business processes with technology to optimize cost and enhance customer value proposition to provide competitive advantage • Human Resources & Development - Lead all HRD functions and ensure that it is acting as strategic business partner and is one of the key success factor for the business. - Build & implements a logical manpower operating model for all businesses, in order to support the operational plans, while ensuring that manpower cost is kept under control - Create an effective framework for managing employees’ performance outcomes and link them to individual compensation and benefits plans. - Lead the change management initiatives in the company to focus on strategic objectives by automating administrative processes and increase quality by digitizing business processes (documents, approvals, workflows).

---Workforce Planning to support company strategic objectives over 10 year horizon. Link manpower plans with operational plans and growth drivers--- ---Preparing & monitoring manpower budget, insource/outsource FTEs. Monitor budget utilization on weekly basis. Prepare manpower forecast and present year end savings information to top management--- ---Validate manpower requests and provide recommendations to optimize manpower FTEs--- ---Conduct and approve job evaluations as per Hay's methodology. Identify overlapping responsibilities across all jobs--- ---Contribute to managing competency driven framework for talent acquisition, talent development, performance management, training etc.--- ---Organization design - Support people change programs initiatives by validating operating model, validate proposed structure for efficiency, unity of command, span of control, departmentalization, specialization etc.--- ---Carry out productivity improvement studies to optimize manpower deployment. Conduct workload analysis, manpower utilization, establish work standards etc.--- ---Prepare systems strategy to support all HRD processes. Lay out systems implementation roadmap to take HRD processes to next maturity level and help the HRD department in becoming strategic business partners to business units. Ensure that HRD systems will empower employees and enable line managers in optimally utilizing manpower resources in the organization.--- ---Lead the implementation of HRD Systems in the company. Implemented cloud based HRD modules in very short time. Oracle Fusion core HR, self services, Performance management, Succession planning, Taleo recruitment/onboarding/scheduling/social sourcing, Payroll, Learning management system, Kronos cloud based workforce scheduling & time/attendance system--- ---Lead the implementation and design of HRD extensions (desktop/mobile) using Cloud paas (platform as a service, JCS, MCS, SOACS) to fill all workflow transition gaps---

- Planning manpower strategies in line with organization growth plan - Conduct restructuring exercises - Carry out efficiency improvement studies - Prepare simulation & forecasting models - Validate and approve manpower requests - Evaluate job descriptions (Hay methodology) - Analyze manpower headcounts & costs (Permanent & Contract) - Compensation & Benefits analysis

• Develop, recommend and manage the implementation of manpower resourcing strategy in line with the corporate strategic objectives • Maintain Labour Cost within the agreed yearly targets while supporting business units in achieving the long term objectives • Support the business to identify and implement key areas of efficiency improvement through continuous review of the processes, systems and staff utilisation. To develop manpower models and establish KPIs for business units. • Design and maintain most appropriate Operating Model and optimum organization structures for the company

Job Role: - Internal consultant to all HR functions in the Emirates group companies such as: - - Recruitment & selection - Remuneration and Planning - Business support - Group psychology - Employee Services - Medical & Insurance Responsibilities: - - Study current business processes - Identify gaps among - a policy, - business process practised in the same context and - system that is used to manage such process. - Propose solutions to address such gaps by recommending: - - physical changes in business process - systems to address such gaps Company details: - Emirates group consist of two major business divisions:- - Emirates (division 1) - Airlines - Airport Services - Sky cargo - Holidays - Hotels and Resorts - Engineering - Joinvt Ventures, Inflight catering and retail - DNATA (division 2) - Airport operations - Travel Services - Arabian adventures - Mercator, group IT services

Manage systems for Emirates airlines & dubai airport handler DNATA.

Worked across 16 manufacturing plants to initiate and lead various productivity and quality improvement activities. Conducted time and motion studies to establish work and manning standards. Applied technology to automate manual work and reduce wastage. Improved management control systems to monitor operations. Improved sales and operations planning process. Improved quality control and maintenance systems.

Conducting requirements gathering workshop with client. Analyzing requirements and identifying best fit solution. Business process mapping in ERP [Enterprise Resource Planning] solution. Conduct user training and user acceptance testing. Provide post implementation support.

Consulting support.