Charlie Norton
About
Charlie Norton is from London, England, United Kingdom. Charlie works in the following industries: "IT Services and IT Consulting". Charlie is currently Sales, Operations and Marketing Manager at In-gage, located in London, England, United Kingdom. Charlie also works as Event Manager at Matt Tapp Memorial Jam (Tappy Jam), a job Charlie has held since Jun 2014. In Charlie's previous role as a Sales & Marketing Manager at In-gage, Charlie worked in London, United Kingdom until Mar 2022. Prior to joining In-gage, Charlie was a Business Development Manager at In-gage and held the position of Business Development Manager at London, United Kingdom. Prior to that, Charlie was a Enterprise Business Representative at NewVoiceMedia, based in Basingstoke from Mar 2016 to Dec 2016. Charlie started working as Sales Representative at NewVoiceMedia in Basingstoke in Nov 2015. From Sep 2014 to May 2015, Charlie was Events Team at Academy of Contemporary Music.
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Charlie Norton's current jobs
An annual extreme sports event, which raises funds for CALM to help prevent male suicide. I handle all aspects of the event including licensing, sponsorship, marketing, set up and event management on the day.
Charlie Norton's past jobs
In-gage is a native Salesforce application, which measures and improves customer service by changing the behaviours of front line staff, with AI assisting and streamlining the process. Intelligent Customer Feedback - Surveying of customers across all Salesforce-linked channels with real-time NPS/Loyalty data - Automatic feedback categorisation Automatic Case Categorisation & Service Efficiency Tracking - Track service case efficiency to highlight areas for improvement with individual training and process improvements to improve efficiency - Get cases to the right team immediately with our automatic case categorisation and routing AI-Assisted Quality Auditing - Auditing inside of Salesforce for quick turnaround times and compliance risk mitigation - Our automatic Quality audits score all interactions based on the sentiment of the customer and agent Employee Engagement & Targeted Development - Understand employee engagement and how to drive it for improved performance/productivity - Real-time coaching forms to give managers insight into employee performance and reducing time spent searching for data
Working in alignment with Account Executives on outbound prospecting strategies ranging from SMB to Enterprise opportunities across the Financial, Travel & Leisure, Business Services, and Hi-tech industries. Measured on meetings booked and pipeline entered on a monthly basis.
Working in a team on behalf of ACM, attending open days, industry events, careers conventions and festivals up and down the country. Requires a knowledge of all ACM courses and pitching this to prospective students, to promote ACM as a potential place of study.