Charlotte Liston Brown

Responsible for managing suppliers across the UK and Far East Responsible for managing the critical path & weekly progressing of all product lines, providing information flow between teams & supplier Generating all product codes and purchase orders Checking all invoices and packing lists are correct in accordance to purchases Making selections for each season for own brand and branded products, making decisions in accordance to consumer demand, current trends and buying plans Responsible for approving artwork for own brand products, working with suppliers to ensure box artwork adheres to guidelines Liaising with Marketing to approve in store POS. Selecting products to drive sales to promote key events such as Black Friday Working with the buyers to deliver pricing strategy & margin targets, taking responsibility for negotiating prices, margin and open to buy meetings Working with marketing & online teams to ensure the product strategy is represented & delivered to the customer Managing samples and carrying out product fit tests Analysing product performance reporting on weekly best and worst sellers, making suggestions in trade meetings for markdowns, online and in store promotions and changes to windows/in store locations to drive sales Completing weekly replens and managing stock moves to optimise sales Actioning seasonal recalls and reporting on faulty stock, sending out instructions to stores accordingly Responsible for creating the product manual every season including product imagery and benefits. Photographing all stock including imagery used on the website, social media and mailers. Creating the website descriptions for all products Responsible for completing the weekly high street report and competitor analysis

My role as Assistant Buyer required me to support the Health, Fitness and Personal Care category within the Beauty department. My responsibilities included: Managing the critical path Managing supplier relationships and attending regular vendor meetings. I liaised with 30 suppliers across the UK, Far East and USA Checking purchase orders are raised by Supply Chain well in advance to ensure that vendors meet delivery dates. Identifying problems with deliveries by liaising with the buyers, suppliers, Supply Chain, shipping and various warehouse teams, communicating changes regarding cost prices, quantities or delivery arrangements Ensuring product specification cards, certs and samples pass QA requirements Ensuring vendors submit legal claims and price comparisons before product launch Liaising with vendors to ensure that all imagery, VTs, before and afters and on air material pass legal requirements and are provided in a timely manner prior to product launch Booking our guests for beauty shows including generic airtime, branded hours and for the Beauty Channel. Sending guests and presenters PALs, prep notes and Tipsheets for upcoming shows. Providing post show sales analysis to buyers, vendors and guests Support with the analysis of product performance, consumer trends, competitive landscape and local market identifying gaps and opportunities Support the buyer and planner by reviewing inventory levels to ensure product is allocated. Action RTVs on a weekly basis to ensure objectives are met Managing the sample process ensuring all samples are tracked both internally and externally. Distributing samples for presenters, TSVs, blog posts and for social media/PR Presenting products for keyline sign off Generating range reviews, inventory reports, weekly department sales information for trade meetings, monthly sales reports and vendor packs

During my time on the jewellery department, I provided crucial support to the buying team for Gemset and Gold as well as Silver and Watches. My core role was to manage the critical path and ensure all deadlines and key dates were met within the purchase order process. My responsibilities included: Managing supplier relationships and submitting purchase orders within league times. During this time I liaised with 50 suppliers at a time across the UK, Far East and USA Checking POs are raised and released well in advance to ensure that vendors meet delivery dates. Identifying problems with deliveries by liaising with the buyers, suppliers, Supply Chain, shipping and various warehouse teams, communicating changes regarding cost prices, quantities or delivery arrangements Ensuring product specification cards and samples pass QA requirements Liaising with Birmingham Assay Office for the certification of all Precious Stones purchase orders being a key point of contact for the department Confirming and booking guests for jewellery shows. Sending guests and presenters PALs, prep notes and Tipsheets for upcoming shows and ensuring all items have imagery and copy for launch. Providing post show sales analysis to guests, vendors and buyers Managing samples ensuring all are tracked both internally and externally. Ensuring show control have samples needed to go to air for live shows Liaising between the jewellery, fashion accessories, shoes and fashion departments to collate samples for photoshoots for specific cross category events as well as internal projects such as The Style List and My Little Eye Generating range reviews, weekly department sales information for trade meetings, monthly sales reports and vendor packs Carrying out regular competitor analysis and keeping up to date with the latest trends I use the following systems and software on a daily basis: Excel, Microsoft Office, Kiwi, ISS Production, SAP, Hyperion Workspace, Item Master, Lotus Notes

My role as a Merchandise Trainee allowed me to gain exposure to all aspects of the business in order to understand how QVC UK functions as a Multi-channel Platform. I was the first of 3 graduates to embark upon the QVC UK graduate scheme founded in July 2016. This unique opportunity required me to rotate between the Planning, Web-Merchandising and Buying Departments within different areas on a quarterly basis, giving me an introduction to the various merchandising and ecommerce teams. I gained exposure to a variety of departments during my training including Apparel, Jewellery, Beauty and Home Innovation. Over the period of 9 months I successfully built up a strong skill-set across all aspects of merchandising from reporting and tracking to forecasting and analysis. I used the following systems and software on a daily basis: Microsoft Office, Excel, Hyperion Workspace, ISS Production and Kiwi. Additionally, I am experienced in the following: Buying & Planning: I have gained gained an in depth understanding of SAP, Item Master, Lotus Notes and POMS Non-Live: I am accomplished in Cobalt Manager and Grass Valley Real-time editing software used to build scheduled hours on our additional channels Web: I am experienced in Jira, Adobe Experience Manager (AEM), IBM Digital Analytics (Coremetrics), Content Manager

During my employment with Quiz Clothing my role as Supervisor required me to be a team leader and brand ambassador, supporting the manager to drive sales success. My daily duties involved: • Providing excellent customer service by building honest relationships with clients maintaining a friendly approach. Going the extra mile using strong product knowledge, offering the order in store service via click and collect • Controlling stock, merchandising packages to the best standard in line with current fashion trends highlighting promotions and key lines to generate sales and revenue • Monitoring traffic and the route of customer footfall to influence the layout of the mat in order to visually merchandise stock effectively to increase sales • Meeting KPIs through opening and registering Store Account cards and rewards cards, generating sales of gift cards, analysing ATV • Maintaining delivery schedules, managing markdowns to free clearance stock making way for new lines and packages • Using the in-house database system, Microsoft Office and Excel to process Timesheets, accept delivery inventories, generate Transfers, produce weekly Flash Sales reports and input data on to the Chart Topper Excel spreadsheet to review sales figures in comparison to competitors

In this role I made commercial decisions on the sales floor to maximise sales and drive profitability. I took on the role of Manager temporarily and lead my team using a 'can do' approach to successfully increase sales achieving a +21% increase in revenue for the branch in Q1 of 2015. I received Supervisor training and acted as an ambassador for the brand by motivating and mentoring the team to deliver company standards and exceed customer expectations. My roles consisted of: • Maximising sales potential through creating inventive, fashionable and on trend standards of visual merchandising in store using my initiative to complete various shop floor moves including sale launches within given time frames • Building strong relationships with customers providing exceptional customer service at all times using knowledge of the brand, stock and store • Auditing BSA's and reviewing sales figures. I gained knowledge of the weekly top 20 store and company best sellers gaining an awareness of top lines and sales drivers within departments to increase sales and revenue • Maintaining delivery schedule, managing markdowns and communicating stock requirements to the team • Using the Merret database system and programmes across Microsoft Office to input data to process Payroll, accept deliveries and update inventories, record Inter Branch Transfers and Write Offs, communicate with Head Office and suppliers, make transport and logistics arrangements, consider stock storage issues • Replying to emails and connecting to conference calls via telephone discussing the company sales targets and initiatives, profitability analysis and cost breakdowns, forecasting performance and analysing the area and branch specific performance • Handling store visits from the Area Manager, discussing results and implementing strategies to maximise sales and profitability • Processing sales transactions and refunds through the till, being responsible for large amounts of cash