Chris Cant

Responsibilities • Terminals specialist in our region • DMR Product champion in our region • RFP product compliance • Investigation of reported technical issues – where possible providing a solution locally • Support system integrators with information and solutions • Local product management – including sourcing terminal accessories locally • Compliance support to our customers (E.g. EU Regulations) • Technical and sales training where required • Technical support to our customers/sales people and engineers • Project support – (Trial participation/Training/Solution strategy) Achievements • The “Go to” person in our region for information on our product and solutions (Internal and customers) • The lead presenter in our region (For customer events and industry trade shows) on Products and solutions • Successfully lifted the core knowledge of our sales and business development managers • Participated at most of the industry events we had stands at, as both technical representative and as part of the team building and supporting the demonstrations on the stand (Milipol/CrossX /Counter Terror / Critical Communications / PMR Expo / BAPCO/ FCS/Utilities Week/EUTC/ PMR Mobile).

Reporting to the Sales Manager, my role focused much more on the Sales and Business development team and their customers. While I still supported our market technically, there was a lot more focus on imparting product knowledge, feature’s and benefits, plus applications of our products (particularly our terminals) Responsibilities • Technical support to sales team • Sales training on new product releases • Technical training where required • Accompany Sales people on customer visits to provide in-depth technical information required • Participate in technology based market research/customer visits – from which product and solution development direction is decided • Business case for new developments (e.g. frequency bands) – work with the sales person to scope/develop and create the business case • Manage the NPI (New Product Introduction) process in region (Coordination of logistics/product codes/training/marketing collateral/spares etc) Achievements • Improved the support for our Channel Partners/integrators and Sales team • Built a Library of material for our Sales Team so that they had the information they needed to support their activities • Designed and delivered Product presentations to our customers • From our research / customer visit and report – We gained DMR development • Successfully introduced a number of new products into our region

Along with my Technical Training skills, I picked up the responsibility of managing training within our region. This involved formalising the process by developing both internal and customer questionnaire forms which enabled us to determine the actual training requirements. I also still conducted technical training and coordinated others to deliver courses as required. I also worked within the marketing area and looked after the product management required in our region. Key Achievements: Really formalised the way training is scoped and delivered in our region – this process is still used today Sourced a number of supporting products into the region to compliment the Tait range and participated in some technology market research activities, from which we gained our DMR developments

I was transferred to the EMEA regional office of Tait, initially on a 3 year contract. The role was responsible for the up-skill of both the internal team and the regions customers on our Terminals products (Mobiles and portables). Although a technical trainer – my duties involved technical and non- technical sessions. Responsibilities • Train our internal team as required • Travel with Sales people and support them technically • Provide Training courses to customers at our Huntingdon Premises • Present our Products at Roadshows throughout the UK and parts of Europe • Work with System Integrators wanting to use our products in bigger solutions • Provide regional technical support to our customers – resolve technically reported issues locally where possible • Product champion on all new product releases – Bring the knowledge back to the region Achievements • Got our entire regional team up to speed with the knowledge they required o Basic Radio Awareness course for all o Product knowledge for our Order Processing Team o Product knowledge targeted at Selling for our Sales Team o Technical training for our engineers / Technical teams • I spent the first year in the region travelling with the Sales people getting the product knowledge out to the customers • Participated in many successful Product Roadshows • Provided a dedicated training facility for the EMEA market

In 2003 it was decided to develop a new Mobile radio platform. I was selected to work in the marketing area and support this development. My first task was to actually teach a lot of the new software developers about radio communications, and also about mobile radio product features (What is the feature/why do you need it/what you use it for) I was involved in both the CRS (Customer requirement specification) as well as the PRS (Product requirement specification. Responsibilities • Train the new software engineers in Radio (Features/use of those features/radio awareness) • Impart the new product information to our regional teams • Coordinate Field Trials both in the NZ head office and then into the regions • Assist the regions with the coordination of Customer Field Trials • Design and deliver technical training on the product (Configuration/operation/repair/integration) • Provide “Train the Trainer” support and material into our regions to enable them to support their customer base • Participate and present at the product launches in the various regions Achievements • Developed a skilled group of Software developers in radio operation / features • Successfully enabled our regions to support the new product releases • Achieved good results from all field trials • Provided sales and Technical training material that is still used today • Gained useful marketing experience that I still use today

4 years into my employment at Tait I decided to pursue a role in Technical Training. This started as an on the job progression working with mentors. It was a mixture of in-house sessions where I developed my presentation and training development skills. This was further bolstered with Presentation skills and Technical writing courses and latterly a certificate in Adult teaching which I completed at Christchurch Teachers college. Responsibilities • Train all new employees in basic Radio Awareness and our product history • Provide Technical Training to all new technicians • Provide Technical Training to members of the regional teams and to channel partners in the regions • Design and develop new training courses/materials Achievements • I carried out all the induction courses for new employees at our head office • Travelled extensively to our regional offices and to customers throughout the world to provide Technical Training • Developed some very successful training courses • Provided “Train the Trainer” course material that others could pick up and use

The head office of Tait – I was based at the factory/development site in Christchurch NZ. I worked in the manufacturing area providing technical support to the customisation section, the regional offices and the system build area. I tested and where necessary repaired all hardware customisations to mobiles/portables and base-stations. I also built up and tested all the base-station equipment prior to shipment. I spent time as a technician on each production line in order to learn about each product. Achievements • Gained a thorough Technical knowledge of many of Tait’s Products • Gained a lot of knowledge about Manufacturing process • Became a versatile member of the Technical team – able to be placed on most production lines • Travelled to provide technical support outside NZ

I worked in the radio section of NZ’s major telecommunications provider. I started as a trainee and gained my qualifications with a mix of on the job training and blocks of study at Christchurch Polytechnic. The Radio section comprised disciplines from Landmobile radio, Microwave, Multi-access radio systems for remote communities and satellite communications. I gained a good cross section of skills from this, with the majority of my time as a qualified technician being in microwave radio systems. This encompassed maintenance, fault response and installation/commissioning of long haul bearers. The Christchurch branch covered a very large region, so a lot of travel was required. Achievements • Graduated as a Radio Technician with straight A passes • Was one of the first female Radio Technicians in NZ • Quickly moved through the ranks to become a senior lead Technician