Chris Hiatt

Directed strategic plans for helping customers in the manufacturing, supply chain, and retail industries transform their businesses with Google technologies. Developed sales, solution, and customer success strategies for data analytics, AI/ML, Workspace, and other Google and partner products. Provided thought leadership to support professional services, sales, and marketing teams in delivering value for customers. Architected business process improvement solutions and supported implementation plans. • Achieved 633% of manufacturing & supply chain industry target by effective communication with customers and sales team.

Led strategic supply chain and logistics operations for privately held company, including demand forecasting, supply planning, multi-channel sales operations (including eCommerce), order fulfillment, purchasing, transportation, global network design, inventory management, and import compliance. Managed relationships with factories, 3rd party logistics partners, and freight forwarders. • Increased sales by 30% in year-over-year unit sales volume by improving collaboration with manufacturers, vendors, customers, and service providers. • Supported global customers (including Apple, AT&T, Verizon, Best Buy, Target, Walmart, REI, and JB Hi-Fi) and distribution partners in Europe, Middle East, and Asia Pacific regions by developing collaborative planning, forecasting, and replenishment (CPFR) relationships. • Reduced transportation spend by $1+M in 2019 and $3.9+M in 2020 by optimizing inbound freight mode. • Launched hundreds of new products by managing factory production plans balancing customer demand with factory capacity. • Streamlined order fulfillment by establishing a 3rd party warehouse in Hong Kong and a 2nd US distribution center to scale organization for growth, enhance customer experience, and reduce order lead time and freight costs. • Executed RFP for 3PL fulfillment and warehousing services to reduce costs, enhance logistics service, and improve customer satisfaction. • Mentored team members to success, including teaching and guiding hourly workers to become professionals.

Directed supply chain and logistics activities to rapidly launch 2 new brands and 4 new product categories, including a new cell phone case line that achieved sales of $9+M in the first year. • Achieved e-commerce order volume growth of 80% and 50% in consecutive years by expanding fulfillment capability. • Accelerated supply chain and logistics process by launching Enterprise Resource Planning (ERP) system, including vendor selection, system configuration, establishing connections, training, and go-live within 3.5 months. • Reduced costs by establishing new factory and freight relationships to move screen protection supply chain from South Korea to China.

Directed manufacturing and supply chain design for startup to support customers, retail markets, and direct sales channels. Managed 4 direct reports. Supervised engineering teams in product development, quality management, and supplier qualification. • Decreased lead time by 63% by expanding demand planning, order processing, procurement, and inventory management. • Increased unit sales by 30% by successfully managing contract manufacturing, logistics partners, and suppliers. • Launched ERP software project by leading cross-functional teams in business requirement study, vendor evaluation, supplier selection, contract negotiation, and system implementation. • Improved pricing model based on product specs, market analysis, margin requirements, and production costs.

Managed multiple projects for investments holding company, including operations, financial planning and analysis, budgeting, and strategy. • Evaluated and recommended current and potential investments by analyzing operational capabilities, market dynamics, and management expertise. • Measured market feasibility for patented nanotechnology in oil & gas, anti-corrosion, medical, and consumer product applications.

Collaborated with retail customers and sales team to develop demand forecast for Polaroid Digital Imaging business. Managed staff in demand forecasting, supply planning, inventory management, and customer service • Consolidated demand plan for inventory management and production planning with Chinese contract manufacturers • Managed staff in demand forecasting, supply planning, inventory management, and customer service

Started as supply chain manager for CMC Rebar. Promoted to Director of Supply Chain Optimization for CMC Americas to establish vertical integration and communication between fabrication and mill divisions across more than 100 locations. • Improved inventory turnover by 57% and reduced aged inventory by 17% through establishing Sales and Operations Planning processes to coordinate demand and supply planning among internal business units. • Streamlined workload from 28 people to 4 and improved information flow by launching processes and tools to enhance inventory planning and automate steel replenishment from mills to internal fabrication locations.

• Managed demand and supply planning for 13 fabrication locations through analysis of historical steel usage and future construction trends optimizing inventory to support location specific business conditions and project backlogs • Reduced inventory by 44% and Days Sales in Inventory by 26 days producing over $10 million in cash flow • Improved product availability and reduced production cycles by developing consensus forecasting processes, introducing inventory pooling and postponement techniques, and managing service level safety stock planning.

Managed collaborative planning, forecasting, and replenishment (CPFR) discussions with $1.2B Best Buy account to improve sell-thru forecast accuracy, product availability, and business planning. • Improved service levels and decreased inventory at 14 customer distribution centers and over 800 stores by implementing Vendor Managed Inventory initiative using statistical inventory optimization models. • Enhanced on time shipping performance by partnering with internal and customer logistics teams on shipping issues. • Awarded 2006 Best Buy Bravo! vendor award in Digital Television.

Supervised union workforce in manufacturing and electronics assembly. Collaborated with design engineering teams to optimize the manufacturing process for new products with focus on quality, throughput, and standard work. Facilitated new product introductions at global factories by acting as master scheduler for production ramp-up, and synchronizing marketing plan and forecast, project timeline, and production capacity. • Reduced inventory by 77% through effective scheduling and material planning utilizing Oracle MRP. • Improved on-time new product introductions through development and enforcement of materials planning and control process. • Achieved Honeywell Six Sigma Plus Green Belt certification.