Chris Mitchell
About
Chris Mitchell is from United Kingdom. Chris is currently Co-Founder at Customer Success Leaders Institute , located in Wimborne Minster, England, United Kingdom. In Chris's previous role as a Senior Vice President Operations at Notified, Chris worked in London, England, United Kingdom until Jan 2023. Prior to joining Notified, Chris was a Vice President Operations (Event Cloud) at Notified and held the position of Vice President Operations (Event Cloud) at London, England, United Kingdom. Prior to that, Chris was a Growth Consultant at 6Connex, based in Wimborne Minster, England, United Kingdom from May 2020 to Sep 2020. Chris started working as Consultant Global Broadcasting at Galapagos in London, United Kingdom; Mechelen, Belgium in Dec 2019. From Sep 2019 to Sep 2020, Chris was Owner & Consultant at Success Strategies Ltd, based in Bournemouth & London, United Kingdom. Prior to that, Chris was a VP Customer Success & Growth, EMEA at ON24, based in London, United Kingdom from Jan 2019 to Sep 2019. Chris started working as Regional Vice President, EMEA (CS&S) at ON24 in London, United Kingdom in May 2015.
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Chris Mitchell's current jobs
Chris Mitchell's past jobs
Led over 750 post-sale, full time staff across all 3 Business Units of Notified, part of Intrado owned by Apollo Global Management, including Managed and Professional Services, Customer Success and Support.
Responsible for leading and directing all streaming & event operations across Intrado Digital Media (now Notified) associated with meeting the expectations of customers, ensuring the highest quality service is provided and overall revenue targets.
Working within the OmniChannel Marketing team to build the webinar & virtual event marketing channel, document the customer journey for Health Care Professionals and develop internal process to create a service desk for webinars and online events.
Customer Success consultant for SaaS Startups & Scaleups. Mentor & coach for early stage Heads of CS.
Experienced CS Leader, responsible for all Customer Success, Professional Services and Operations across EMEA with a key focus on driving growth.
Responsible for all Customer Success, Professional Services and Operations in EMEA.
Responsible for all service delivery and professional services across EMEA and ensuring customer success.
Responsible for all service delivery and professional services across EMEA whilst pivoting the company to SaaS and building the EMEA Customer Success organisation from the ground up.
As the Client Services Regional Manager for ON24 I am responsible for all of the Webcast and Virtual Show Managers in Europe, Middle East & Africa and ensuring that ON24 deliver events of the highest quality to meet and exceed the expectations of our clients.
e-qual is dedicated to delivering world class events and training, taking it beyond the classroom experience. Using online eLearning tools integrated with the best face to face training we can help the career professional to enhance their career standing in cross functional areas initially in Procurement & Supply Chain Management and soon to be followed with Marketing, Finance, Health & Safety and Personnel. Staff can now work toward and achieve world renowned, professional qualifications in a more timely and efficient manner.
Responsible for all areas of client services, operations & technology, specialising in virtual events, digital communications, online media & webcasting solutions.
Responsible for Operations, Go To Market strategy, direct sales and channel sales for this subscription based online event platform.
Responsible for a team of 20, mostly Telecomms Lecturers, whilst continuing to teach GSM courses for network providers and manufacturers such as Vodafone & Motorola. I also had responsibility for all areas of training delivery, course development, including online events and Sales.
Teaching GSM technical courses predominantly to Motorola staff and clients around the world