Christeen Luka

·       Lead end-to-end procurement operations across the UAE, KSA, and Qatar, developing regional sourcing strategies aligned with production requirements, cost objectives, working capital priorities, and business growth plans. ·       Manage strategic sourcing of raw materials, packaging materials, production equipment, MRO supplies, and services, ensuring uninterrupted availability to support manufacturing operations and customer demand. ·       Identify, evaluate, qualify, and onboard suppliers through structured assessment of pricing, quality, capacity, lead times, payment terms, technical capability, and supply reliability. ·       Develop and maintain strategic supplier partnerships, leveraging volume requirements and market intelligence to negotiate competitive commercial terms, improved payment conditions, and long-term cost efficiencies. ·       Conduct market intelligence, commodity-price, supplier, and supply-risk analysis to anticipate price fluctuations, identify alternative sourcing opportunities, and mitigate procurement and supply-chain risks. ·       Lead commercial negotiations, purchase-order finalization, and supplier contract management, ensuring adherence to agreed pricing, specifications, quality standards, Incoterms, delivery schedules, and contractual obligations. ·       Partner closely with Production, Quality, Inventory, Stores, Finance, and Operations teams to translate manufacturing requirements into accurate procurement plans, optimize inventory levels, and prevent production interruptions. ·       Monitor raw-material consumption, demand patterns, stock positions, and replenishment requirements through quarterly consumption reviews, strengthening demand planning and reducing the risk of material shortages and excess inventory. ·       Prepare cost estimates, procurement budgets, purchase analyses, and management reports, supporting cost control, purchasing decisions, budget adherence, and improved procurement visibility.

·       Directed end-to-end purchasing operations for manufacturing requirements, developing sourcing plans that balanced cost, quality, lead time, supplier reliability, and production continuity. ·       Developed and implemented strategic sourcing approaches for raw materials, production equipment, consumables, and services, strengthening procurement efficiency and supplier competitiveness. ·       Researched and evaluated domestic and international suppliers based on pricing, capacity, quality standards, delivery performance, financial reliability, and technical capability. ·       Negotiated supplier quotations, commercial terms, payment conditions, delivery schedules, and order requirements to achieve favorable purchasing outcomes and control procurement expenditure. ·       Coordinated with Inventory Control, Stores, Production, Quality, Finance, and other stakeholders to align purchase orders with material requirements, production schedules, specifications, and inventory targets. ·       Controlled purchasing documentation, supplier records, cost estimates, budgets, purchase orders, and delivery follow-ups. ·       Oversaw order finalization, supplier confirmations, delivery tracking, and quality verification while proactively addressing shortages, delays, and non-conformities to protect manufacturing schedules. ·       Trained new procurement employees on purchasing procedures, supplier coordination, documentation standards, systems, and internal controls.

·       Managed local procurement activities for raw materials, equipment, consumables, and operational requirements, ensuring timely sourcing in line with production and business needs. ·       Obtained and evaluated supplier quotations, negotiated commercial terms, compared pricing, and verified proforma invoices before purchase authorization. ·       Coordinated required Department of Economic Development (DED) and Dubai Municipality approvals, ensuring procurement activities complied with applicable regulatory requirements. ·       Followed up with suppliers and logistics stakeholders to monitor order status, delivery schedules, and documentation, minimizing material delays and supporting uninterrupted production. ·       Coordinated import procurement and Letter of Credit (LC) openings, managing shipping documentation and ensuring accurate processing throughout the purchasing cycle. ·       Handled Duty Exemption, Bill of Entry, Dubai Trade, and E-Mirsal 2 processes, coordinating customs-related documentation for imported materials and equipment. ·       Prepared and coordinated SERA and MOFA documentation where required, ensuring completeness and timely submission of regulatory paperwork. ·       Coordinated the final handover of delivery and import documents to Stores and Accounts, supporting accurate receiving, inventory records, financial processing, and procurement documentation.

·       Managed passenger flight bookings, reservations, itinerary modifications, cancellations, and service inquiries, ensuring accurate and efficient customer support. ·       Assisted customers with airline policies, travel documentation, visa requirements, baggage information, schedules, and destination-related inquiries. ·       Delivered customer-focused service in a fast-paced aviation environment while maintaining professionalism, accuracy, and compliance with airline procedures. ·       Investigated and resolved customer complaints, service disruptions, and booking-related issues, escalating critical cases to appropriate supervisory teams when required. ·       Coordinated with Reservations, Airport Operations, Ticketing, and other internal departments to resolve complex passenger cases and provide timely solutions. ·       Trained and supported staff in Cisco Systems, customer service procedures, communication standards, and service best practices, contributing to consistent front-line service delivery.

·       Supervised daily activities of customer service executives, allocating workloads and ensuring consistent delivery of banking operations and customer service standards. ·       Supported customers with account opening, loan inquiries, account statements, transactions, documentation, and general banking services while maintaining accuracy and compliance. ·       Prepared and submitted daily operational and customer-service reports to the Head of Customer Service, providing visibility into branch activities and service performance. ·       Utilized the EGBAALL banking system to process and monitor customer transactions while maintaining accurate records and adherence to operational procedures. ·       Trained and coached junior employees on banking procedures, system usage, customer handling, service quality, and operational controls, strengthening team performance. ·       Supported cross-selling initiatives and marketing campaigns, developed client relationships, gathered customer feedback, and identified opportunities to improve service quality and customer retention.