Christie Downs

Having worked as a Director of a Construction company in the Insurance industry for 10 years, I know customer satisfaction in property claims is very low. This is because the traditional fulfilment process is complicated and takes 60days on average to get a property repaired. Yet, 80% property claims are small and only require 1 or 2 trades. For this 80% of small claims, Handdii dramatically improves the customer experience by pairing the customer with the trade they need to assist in claim determination and complete works right away. Cutting claim life from 2 months to 1 week. Handdii makes workflow easy for trades through pre-agreed rates, opt-in scheduling, automated processing and payment. Minimising these friction points empowers the trades to focus on providing quality work and an awesome customer experience. For insurance companies, Handdii can provide claim lodgement and allocation, save 25% in claims cost and enable digital transformation for property claims. Significant positive impact on customer satisfaction (NPS) will lead to new customer acquisition and further product opportunity.