Christina Colligan
About
Christina Colligan is from Las Vegas, Nevada, United States. Christina works in the following industries: "Internet", "Retail", and "Leisure, Travel & Tourism". Christina is currently Recruiting at Fuse Technologies. Christina also works as Head Of Customer Support at The Getaway Club , a job Christina has held since Mar 2021. In Christina's previous role as a VP of Fundraising Products at The Official Grad Trip, Christina worked in Las Vegas, Nevada, United States until Oct 2021. Prior to joining The Official Grad Trip, Christina was a Director, Customer Service at MZ and held the position of Director, Customer Service at Las Vegas, Nevada Area. Prior to that, Christina was a Senior Manager Customer Service at Machine Zone, Inc., based in MZ, Inc. from Sep 2015 to Sep 2017. Christina started working as Customer/Employee Experience Manager (Supervisor/ZCLT) at Zappos Family of Companies in Las Vegas, Nevada in Jan 2007. From Jan 1997 to Jan 2007, Christina was Owner Principal at ECI Industries, based in Las Vegas, Nevada. Prior to that, Christina was a VP/COO at BFD Productions, Inc., based in Las Vegas, Nevada from Jan 1989 to Jan 1996.
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Christina Colligan's current jobs
Defining and designing best-in-class customer experiences for a unique travel and entertainment client.
Christina Colligan's past jobs
Always looking for opportunities to connect great products and great service to great customers!
Responsible for establishing and continuously elevating the Las Vegas contact center. Expert in right-fit team member acquisition, on-boarding, coaching to excellence, people development, leadership training, strategic planning, cultivating culture in the workplace, PIP creation to drive personal best performance.
Directly managed four to six teams of up to 22 CSRs and their leadership. Created and maintained (for the entire call center [~600 team members]): * coaching, feedback, quality and efficiency performance management processes * disciplinary processes, policies and documentation * performance recognition programs, events and engagement opportunities * leadership training programs, selection processes, mentor management * basic training materials, programs and classes * payroll processing policies, procedures Represented Zappos at public speaking events -- creating presentations, materials and take-aways. B2B consultations and best practice sharing.
While maintaining my primary role as stay-at-home Mother, I created a toy manufacturing and direct sales company.
With my two partners, I created a telecommunications service provider. Based on an emerging marketplace platform, BFD provided service bureau, IVR, voice-over, content creation, business management, and AP/AR services for its many clients. Client list included: Adobe, Microsoft, SSI, EA Sports, Lucas Film, and the San Diego Convention and Visitors Authority. BFD was eventually acquired by a publicly held corporation.