Christine Johnson
About
Christine Johnson is from Greater New York City Area. Christine works in the following industries: "Internet", "Consumer Goods", "Retail", and "Consumer Services". Christine is currently Senior Director, Customer & Verification Experience at ContactsCart, located in Greater New York City Area. Christine also works as Senior Director, Customer & Verification Experience at Hubble Contacts, a job Christine has held since Dec 2016. In Christine's previous role as a Product Safety Operations Agent at Twitter, Christine worked in San Francisco, CA until Jan 2016. Prior to joining Twitter, Christine was a Social Media Specialist/ Key Holder at iBar Threading and held the position of Social Media Specialist/ Key Holder at San Francisco Bay Area. Prior to that, Christine was a Administrative Assistant at St Hope PS7 Middle School, based in Sacramento, California Area from Aug 2013 to Dec 2013.
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Christine Johnson's current jobs
Sister brand to Hubble Contacts. Concurrently working with both brands.
Provide feedback and S.M.A.R.T objectives to guide project management, optimize job performance and assemble IPGS for my team (Individual Performance Goals). Keeping up to date with all product knowledge to ensure successful representation for the brand. Create detailed metrics and monitor analytical trends for the business. Pull data from those trends to analyze ways to improve our workflows and/or fix problem areas. Work cross-functionally with department heads in Finance, Legal, Engineering & Creative to streamline internal logistics for our team. Build out training materials and FAQs for our customer sites across all countries we are launched in for both customers and employees. Troubleshoot our CRMS and work platforms. Perform bug triage. Direct Better Business Bureau liaison for Hubble & ContactsCart. Direct representative for Hubble’s GDPR Compliance and regulatory obligations. Social media moderation across YouTube, Facebook, Twitter, Instagram, and Pinterest. Continue to build our customer support team base in the Philippines with the help from our trained managers selected in the Philippines. Train direct reports on business policies and compliance regulations. Travel to the Philippines to bond and greet all current and potential agents. Perform in-person training sessions and conduct general business overview and updates. Support and provide quality assurance, and human resources to our remote team leads and agents in the Philippines. Organize and execute collaborative charity events for our company. -- To date, we have joined forces with the incredible company Bombas and 60 other businesses alike in their 60k Day event which helped donate 60,000 pairs of socks in total to the homeless shelters across the city. (2/28/17) -- Joined Forces Penn State University New York Alumni Association Chapter to contribute our efforts to help our community at St. Joe's Soup Kitchen and serve meals and friendly conversation. (7/06/17)
Christine Johnson's past jobs
Cognizant Contractor for Twitter Applied product policies to user-flagged content that could be in violation of the Twitter and Vine Terms of Services including photos, videos, and text. Applied product policies or general help workflows to individual user emails. Regularly escalated edge cases and time-sensitive issues to core Support team and/or Legal team. Participated in bug triage, trouble shooting, data entry, light data analysis and the collection of user feedback. Tested new features, provided documentation and useful feedback to core Support team. Provided copyright support in compliance with The Digital Millennium Copyright Act. Participated in company-wide community engagement and service days #TwitterForGood
(Part Time) Social Media Specialist- Produce and edit weekly marketing, promotion, and advertising videos for social media networks. Develop and maintain a planned task list for all social medium platforms for a multi-store operation. Develop marketing campaigns to reach a diverse and multi-cultural community, increase foot traffic, and garner interest in an array of services, such as threading, exclusive jewelry and clothing, and boutique services. Store Key Holder- Manage the day-to-day activities of store management—opening, closing, staff scheduling, deposits and accounts receivable, and daily corporate correspondence and email updates.
(Volunteer/ Non-Paid) Managed various tasks from bulletin board preparations to making copies for the teachers and other staff members at ST Hope PS7 Public Charter School. Assisted Principal Kari Wehrly with her school errands and meetings. Made phone calls and updated parents with new information regarding school events and school policies. Planned and organized lesson plans for theater elective classes and supervised children.