Claire Burns
About
Claire Burns is from New York City Metropolitan Area. Claire is currently Executive Vice President, Chief Marketing and Customer Officer at The Hartford, located in Hartford, Connecticut, United States. Claire also works as Board Member at Healthfirst, a job Claire has held since Jan 2021. In Claire's previous role as a CMO and Chief Strategy Officer, Prudential International at Prudential Financial, Claire worked in Newark, NJ until Jul 2021. Prior to joining Prudential Financial, Claire was a Senior Vice President and Chief Customer Officer at MetLife and held the position of Senior Vice President and Chief Customer Officer at New York, NY. Prior to that, Claire was a Senior Vice President and Chief Strategy Officer, Alico at AIG, based in Greater New York City Area from Dec 2007 to Nov 2010. Claire started working as Head, Employer Markets Strategy at Lincoln Financial Group in Hartford, Connecticut in Jan 1998. From Jan 1990 to Jan 1998, Claire was Multiple Roles, Rotational Leadership Development Program at Aetna, based in Hartford, Connecticut Area.
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Claire Burns's current jobs
Oversee enterprise marketing, branding, digital, customer experience, media relations, communication, and community relations functions. Also chair the company's Sustainability Governance Committee, focused on upholding top quartile sustainability performance.
Independent board member serving Healthfirst, a New York health insurer and pioneer in delivering value based care to 1 million+ Medicaid, Medicare and commercial members.
Claire Burns's past jobs
CHIEF MARKETING AND STRATEGY OFFICER Oversaw marketing, strategy, product, innovation and digital transformation efforts, helping drive accretive value creation for Prudential’s International businesses.
CHIEF CUSTOMER OFFICER (2012-2018) Drove transformational customer centric strategy, leading efforts to rebuild the company’s business model around the customer to deliver profitable growth. INTEGRATION LEADER (2010-2012) Appointed Integration Leader for the MetLife Alico integration. With MetLife co-lead, set the vision and aspiration for the merged International division, defined value drivers, and led global integration teams.
CHIEF STRATEGY OFFICER, Alico (2008-2010) Oversaw development, prioritization and execution of strategic growth initiatives for American Life Insurance Company (Alico), a $37 billion global subsidiary of AIG operating in 55 countries. Led global communications function (internal and external) for Alico as it navigated separation from AIG. VICE PRESIDENT, STRATEGIC OPERATIONS, Worldwide Life (2007-2008) Responsible for strategic planning, governance, and initiative management for International Life division representing $70B revenue in 70 countries
HEAD, EMPLOYER MARKETS STRATEGY (2005-2007) Led integration of multiple product lines within Lincoln along with additional lines acquired from Jefferson Pilot, into a cohesive employer-sponsored business line with $38B in assets under management. ASSISTANT VICE PRESIDENT, WAR FOR TALENT, LINCOLN LIFE (2002-2005) Spearheaded the CEO's War for Talent strategy in the life business, helping top-grade the organization through a rigorous assessment process resulting in 30% turnover among company officers. DIRECTOR, STRATEGY AND INTERNAL CONSULTING, LINCOLN LIFE (1998-2002) Led cross-functional teams in integrating Lincoln’s recently acquired life insurance businesses and operations from Aetna and CIGNA.