Corrin Jackson

A small independent business providing luxury, affordable, stylish Wax Melts, Candles & Home Decor. www.Evelyn and wild.co.uk Instagram: @evelynandwild Website created and designed by Corrin Jackson. Creator of @evelynandwild Instagram account and daily management of marketing content.

Duty Manager responsibilities including organising and facilitating functions including private and corporate events, wedding receptions, banquet dinners, and social bookings. Supporting senior management team to ensure the smooth running of the property and dealing with guest queries or complaints in an efficient and timely manner. Responsible for cash handling including calculating and reporting day/week/month-end figures to senior management. Supporting the reception team during busy periods and taking reservations over the phone. Welcoming guests and dealing with complaints ensuring first-class customer satisfaction. Trusted by senior management to organise and delegate tasks to junior team members i.e. new starters and part time workers.

Ensured smooth running of the front desk, often alone during peak and incredibly busy times. Constantly worked under intense pressure and was able to remain calm and focused and consistently delivered excellent customer service. I received several hand-written ‘memorable moments cards’ from guests in recognition of my efforts the positive impact I had on their experience; I was able to answer any queries quickly and efficiently and was fully conversant in all hotel and local amenities. Also had responsibilities for cash handling and finances, figures were collated and reported to senior management on a regular basis.

Responsible for advising customers on any requests they had about Pets at Home’s products and services. Consistently delivered high levels of customer service and was tasked with training new starters and helping them achieve benchmarking standards. Had responsibility for stock rotation, incoming deliveries, driving and achieving sales targets, dealing with any customer complaints and refunds, and raising awareness for pet charities. Won ‘Employee of the Month’ awards multiple times.

British Intern for Cape Cod's finest, Four Diamond Bed & Breakfast Inn catering for 16 guest rooms. Responsible for co-managing the Inn day-to-day alongside Innkeepers, chef, kitchen assistant, reservations, checking in guests and departures, managing phones and emails, co-ordinating wedding events whilst working alongside the Justice of the Peace, wedding photographer, luncheons and other private celebrations, planning guest itineraries, stock management, social media manager, finances, waitressing, cream-tea service and events, housekeeping and turndown services and babysitting innkeepers children.

Christmas Temporary – Customer Advisor ‘Picking’, Collection Point and till Work. Delivering excellent customer service and developing communication skills Weekends and some weekdays, around 16 hours per week.