Danica Maguad

* Leads Agoda’s Workday HCM product team and responsible for implementing product in the said umbrella. * Leads Agoda's Global People (HR) Operations team. The team supports all inquiries and tier 1-2 (involving report creation and configuration change requests) related with Workday, Zendesk, and Greenhouse. * Partners with senior stakeholders to deploy solutions for HR transformations * Coach associate to junior levels on Workday implementation, project management, and design thinking * Manages a team to deploy continuous improvement initiatives, product enhancements, and HRIS solution implementation

• Leads implementation projects. • Leads her own team with the company’s Absence, Time Tracking, Onboarding, and ER processes need. • Advises the Global People Operations Team with automation and technological needs. • Manages stakeholders’ requests for prioritization and delivery • Plans and design tech roadmaps & process improvement projects alongside with Tech Leadership Team.

• Spearheaded the roll out for Workday Time Tracking for Thailand – a major market of the company. • Formed & led the Absence Team to ensure timely deployment of Absence Enhancement Requests and implementation projects. Deployed 36 enhancement requests in 2019. • Identified and deployed feature releases – such as Unified Absence Calendar – that can benefit the overall WD experience of the end users. • Implemented Workday Onboarding Australia; trained an analyst to do configuration while deploying 33 enhancement requests in the said module.

In this role, she focused on configuration requests & implementation for reporting, absence, time tracking, and onboarding modules. She has sufficient knowledge on utilizing calculated fields for report creation and using BIRT (Workday Studio). She also configures time off and leave of absence plans and handles Onboarding Workday go live wherein she enhanced her project management skills.

Danica was promoted to be the main support for configuration issues and change management for Workday in France and Middle East and Africa markets handling 10 countries. She was also involved in data conversion and entity migration to Workday wherein she had her project management skills enhanced. She did first level analysis for configuration gaps; troubleshooting business process flow errors and integration error (PICOF/PECI) before escalating this to IT for further analysis. She also designed basic configuration solution to meet the country's business need and tested IT's configuration in tenants using positive, negative, and regression types of testing. She conducted user acceptance testing with the stakeholders she managed. In this role, she led Workday 29 Upgrade for Europe, Middle East and Africa and became the main focal point for any issues occurring in the region.

Danica carried out same responsibilities with previous role but mainly focused in supporting & managing Data Operations for Austria, France, Czech Republic, Slovakia, Portugal, and Middle East and Africa Region. She eventually extended her job responsibilities covering Middle East and Africa Region Technology Operations and eventually France Technology Operations from January 2017 to August 2017 as a stretch assignment before she got promoted to her next role. Data operations job responsibilities: • Supported full cycle of Workday implementation - data conversion, transitioning to core operations , hypercare period and core operations. • Supporting Workday live countries with their data gaps issues through correction, rescinds, their daily HR operations (e.g. one time payment uploads, title changes) through mass uploads and adhoc projects such as mass hire conversions. Extended job responsibilities • Manages Issue and Change Request Management for MEA Region o First level analysis on configuration gaps in Workday, configuration/integration testing o Troubleshooting business process flow errors, payroll mass uploads, integration error in PECI/PICOF, Taleo, and JJEDS (J&J's directory) • Creates testing scenarios (positive, negative, and regression testing) to validate configuration that IT puts and coordinates to stakeholder for user acceptance testing. • Translates technology jargons to stakeholders

This role was part of the pioneer team supporting Workday Operations for Europe, Middle East, and Africa Region and directly reported to Regional Manager for EMEA Workday Operations. Her main subject matter expertise is Talent Mobility Operations in Workday. Key Duties and Responsibilities: • Main Support for France Workday Operations - Technology & Data Operations • Identifies, analyzes, and resolves data gaps between HR transactions and Workday records. • Determines first level analysis, solution, and impacts for Workday configuration requests • Instrumental in developing tools, such as prototype version for Workday-Taleo Integration Checklist, for stakeholders to use. • Performs mass uploads in Workday using Enterprise Interface Builder • Moderates Spark, J&J's social media platform then, for users to collaborate • Supports bi-annual releases of Workday updates by conducting regression testing • Conducts monthly training support regarding Workday new functionalities and configurations for HR Services. She is also involved in projects which paved way in stabilization of Workday Operations in J&J. The following are: • Project Team Lead, Communications and Collaboration - This aimed for ASPAC and EMEA Support Team to ensure that processes between two regions are aligned and share best practices. • Subject Matter Expertise (Synergy) - This aimed for subject matter expertise for each area to form, collaborate, and document training materials for other team members. The output was instrumental in Knowledge Hub Clusters formed last 2017.