Daniel Estrada
About
Daniel Estrada is from Los Angeles, California, United States. Daniel works in the following industries: "Financial Services", and "Consumer Electronics". Daniel is currently Consumer Electronics Technical Support / Customer Service at CE Compass, located in Greater Los Angeles Area. In Daniel's previous role as a FC Associate at Amazon Air Gateway/Hub, Daniel worked in San Bernardino County, California, United States until Oct 2021. Prior to joining Amazon Air Gateway/Hub, Daniel was a Assistant Manager at ABC Home Collection and held the position of Assistant Manager at South El Monte, California, United States. Prior to that, Daniel was a Warehouse Associate at WGV Int, based in Greater Los Angeles Area from Nov 2014 to Aug 2015. Daniel started working as Sales Representative at Primerica in Greater Los Angeles Area in Mar 2012.
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Daniel Estrada's current jobs
•Process over 50 technical support requests daily and provide assistance to customers, staff, and suppliers with electronic, hardware and software system problems via email, phone, and live chat. •Directed 2 Amazon e-commerce stores (Amazon: TNP Products, Flexzion) and assisted with 5 online stores (eBay: Cecompass, Setecusa) (Walmart, Newegg, Wish) •Provided support to warehouse team and assisted with unloading containers of new products. •Handle RMA (FedEx, UPS, USPS, DHL) and process new merchandise from company suppliers. •Internal and external project/operations management via Basecamp as well as systems created within company. •Troubleshoot and perform quality assurance to resolve product issues using a variety of diagnostic tactics. •Document and report product issues, as well as improvements that can be made, to product sourcing team. •Develop and test new product offerings prior to release to assist development team in bug identification. •Configure computer hardware, peripheral devices, and software to set up work stations for employees. •Repair products including electronics and small appliances using hand and power tools.
Daniel Estrada's past jobs
•Loaded cargo onto aircraft from warehouse •Stacked, organized, and moved packages onto ULD •Used RF scanners to sort, label, track, weigh, measure, and transfer packages/ULD cargo. •Sorted and loaded packages onto conveyor belts
•Supported manager with daily operations, company projects, and office administrative tasks. •Communicated effectively to coordinate office and warehouse staff. •Developed and assisted with company website and 4 e-commerce sites (Amazon, eBay, Walmart, Wayfair). •Created SOP for business operations, tasks, and strategies. •Completed inventory counts to verify stock levels, address discrepancies, and forecast future needs. •RMA of customer returns, pick and pack products, and general warehouse work as needed.
• Supervised shipping and receiving department. • Prepared orders for shipment by systematically receiving, picking, packing, labeling, storing, handling, and shipping merchandise. • Palletized and coordinated shipping of large orders. • Readied product pallets for optimal storage and shipment, carefully organizing boxes and warehouse space. • Wrapped pallets in shrink wrap prior to loading. • Supported with day to day warehouse operations and procedures.
• Sold auto, and life insurance products to individuals using consultative selling techniques. • Established, developed, and maintained positive customer relationships. • Educated clients on various products and services to fit their needs. • Scheduled appointments and consultations to determine client needs and overall financial situations. • Generated new leads, coordinated schedules, followed up with customers, filled out applications for customers and close sales.