Dave Goodall

TapMental offers unparalleled science-backed, common-sense-based blueprints to actualize the ambitions of business leaders and executives who are in need of a focal point in their day-to-day lives. We do this by collaborating with clients through a practical, no-nonsense assessment. We then guide our clients utilizing an efficient, common-sense strategy on a journey to destroy roadblocks, break down barriers, and evolve our clients into more.

Everybody is a Leader - Either by Choice or by Default The question is how are you going to lead? If you think about it we have a limited amount of decision-making abilities each and every day and we often waste them on the least important items. This often leads to overwhelm, frustration and fatigue. This causes us to be disconnected not only at work but also in our personal lives. At DG Coaching & Consulting we help people create a fulfilling and amazing life and business by working every day towards becoming the best version of themselves.

Kaizen Coaching Powered by MAPS. "Kaizen" means Constant improvement. Working with today's top executives and business owners to get focused on what is most important. Removing blocks and tearing down barriers. We look at not just their professional life but make sure it also aligns with their personal life. Being confident in our business allows us to enjoy and show up satisfied in all aspects of our own life!

Managed the Supportability feature integration into the Cisco IOS for multiple software and hardware programs. Established cross-function teams, defined the development and delivery strategy, created project plans with metrics, managed schedules, monitored issues, tracked to budget, ensured delivery readiness, and reported to executive management. (6 Month Contract)

Align with NetApp’s top 50 customers and Gold Partners to assist with the acceleration of cDOT software adoption. • Manage multiple relationships with both the NetApp sales teams and industry resellers in pre and post sales engagements. • Leverage several Databases such as Salesforce and EBI data to manage install base reports for specified NetApp partners to identify hardware renewals and Professional Services opportunities. • Closely work with the NetApp Specialized Sales Engineers to determine all resources that are required to complete all parts of the successful software integrations. • Engage Professional services and align appropriate resources required per engagement. • Established relationships with the in-house Professional services engineers to align appropriate resources to complete successful engagements • Identify opportunities that are potentially outside of NetApp's Professional Services scope. Leverage internal executives to determine required resources outside the company. • Work in close collaboration with the NetApp sales teams to properly quote and create the required SOW’s and PO’s to complete the work needed during the software project process. • Provide executive updates on a weekly basis on adoption numbers and current status of key accounts. • Running weekly calls with the Professional Services Project Manager to ensure that the projects are on the appropriate timeline and within budget.

Technical Customer Engagement Manager: Prevent or resolve catastrophic customer downtime. In helping identify and resolve potential hardware and or software issues in a proactive manner. Work with a broad range of Product Managers to produce a timely and effective corrective action plan. Also, work with several teams within NetApp such as legal council to create proper customer communication and implementation process of action plans. Followed with reporting and tracking of the success. As a member of the Customer Success Services organization, I managed several strategic projects for targeted customers to address and resolve technical issues while improving customer retention. (Main focus PCINMI Project) • Work with Field Hardware Sustaining to discuss potential anomalies with specified hardware. Analyze AutoSupport data to accurately verify affected systems. • Design and implement remediation plans for affected hardware in the field, across multiple customers. • Partner with NetApp Legal department to approve proper customer communications. • Leverage and create relationships with the Professional Services and Field Engineer teams to assist with customer resolutions for scheduled, and last minute issues. - Design and maintain the required Playbooks for the engagement • Design and submit SOW to internal departments and end customers. Also, manage all SOW change requests. • Collaborate closely with account teams to develop specific customer solutions, in turn, increase customer satisfaction. • Work with customers and members of the services teams to develop a client-specific set of workflows, documents, reports, schedules and other materials for each client interaction. • Responsible for driving many simultaneous projects at some of the largest customers within NetApp. • Plan and direct schedules and budgets. Ensure completion of tasks on schedule and within budget constraints.

Dedicated Customer Wal-Mart -Help foster the sales team’s relationship with customers, so that additional NetApp products and services can be sold. -Represent NetApp in support meetings with customers on a regular basis to breakdown issues and provide resolution to issues. -Trusted advisor for both the customer and the NetApp Sales teams. -Leverage Business Units for code releases and bug fixes. Advise customer of upcoming release dates and feature enhancements. -Historical case audit/trend analysis to reduce code defect exposures. -Involvement in change management and planning. Leveraging ITIL standards to help in developing change management procedures in the customer environment. -Capacity / Utilization / Growth monitoring and communication. Assist and recommend Product Lifecycle sales. -Work very closely and collaboratively with members of the Account Team and customer contacts to become intimately acquainted with the client's business requirements, technical needs, systems, environment and service history. -Identify and address customers' critical technical issues (escalations), non-technical issues, and coordinate necessary support activities including troubleshooting and solving escalated customer issues directly with the appropriate engineering teams within NetApp and 3rd party vendors for multi- vendor issues. -Coordinate and help drive successful implementation of new NetApp equipment. -Environment assessment/documentation, including software and hardware release planning, upgrade planning and bug risk analysis. -Compile and deliver root cause analysis on either product or process breakdowns as required.

Customer Vertical Focus: Healthcare April 2011- April 2012 Oil & Gas Fortune 500 June 2008 - April 2008 Medium Business Focus October 2006 - June 2008 -Help foster the sales team’s relationship with customers so that additional NetApp products and services can be sold. -Represent NetApp in support meetings with customers on a regular basis to breakdown issues and provide resolution to issues. -Trusted advisor for both the customer and the NetApp Sales teams. -Leverage Business Units for code releases and bug fixes. Advise customer of upcoming release dates and feature enhancements. -Historical case audit/trend analysis to reduce code defect exposures. -Involvement in change management and planning. Leveraging ITIL standards to help in developing change management procedures in the customer environment. -Capacity / Utilization / Growth monitoring and communication. Assist and recommend Product Lifecycle sales. -Work very closely and collaboratively with members of the Account Team and customer contacts to become intimately acquainted with the client's business requirements, technical needs, systems, environment and service history. -Identify and address customers' critical technical issues (escalations), non-technical issues, and coordinate necessary support activities including troubleshooting and solving escalated customer issues directly with the appropriate engineering teams within NetApp and 3rd party vendors for multi- vendor issues. -Coordinate and help drive successful implementation of new NetApp equipment. -Environment assessment/documentation, including software and hardware release planning, upgrade planning and bug risk analysis. -Compile and deliver root cause analysis on either product or process breakdowns as required.

• Responsible for the support and delivery services to Cisco’s major federal government accounts. • Define scope and provide Statement Of Work (SOW) during network implementation process. • Provide design assistance and performance engineering services as well as architectural network design work for moderate to large-scale size networks. • Obtained PMP associates Certification. • Develop roll out plans for new technologies with pre and post sales teams. • Leverage Developer Business Units for Code release dates for successful implementation. • Maintained a yearly budget within a certain customer base. • Executed weekly/monthly/yearly project plans for key Government customers.

• Obtained my CCIE #7513 • Worked with the Business Units to resolve IOS quality issues. • Provided on-site support and training to identified client(s). • Focused on Cisco’s top 12 Financial customers, supporting technologies from WAN, LAN, to Routing. • Provided extensive pre-sales support and planning to sales staff. Assisted Sales team in securing a 1.8 million dollar order.