David Heptinstall

• Analysis design/configuration/integration/testing/implementation rollout of Sage50(ERP) and ARAS Innovator(PLM) products. • Completing data cleansing exercises involving key personnel. Managing the loading of cleansed data into products. • Analysing product capabilities and managing expectations on these with senior managers and staff. • Gathering requirements and matching these to tool capabilities and business process. • Identifying change management requirements and process for implementation of new systems. • Developing training documentation.

• Project managing the design/build/integration/testing/implementation of a foundation project to support business PLM development going forward. • Enforcing, Maintaining and documenting development standards under JLR's SIPPE (PRINCE2) methodology. • Managing multiple Project developments in the Enovia toolset • Managing requirement gathering exercises such as workshops and one-to-one interviews. • Managing and testing IT software Builds through UAT iterations. • Post implementation support and defect and change control management

•Role covered all aspects of functional design/testing, Integration testing , UAT, performance testing and Implementation support for SAP integration ERP/WMS. Details include: •Woking under DHL’s DePict Project Management methodology. •Creating test script for both technical and business use, •Managing the resolution of defects with business and technical personnel. •Creating and reviewing functional specification solution design, •Raising change documentation and tracking through to completion •Support/planning/training for user acceptance testing, •Managing and developing performance/stress testing strategies, •Planning and participating in Cutover and hyper-care support

•Project managing the design/integration/Testing of an in-cab scanning solution into current software systems TMS/WMS and infrastructure. •Enforcing, Maintaining and documenting development standards •Developing and creating a standard project approach for IT Software Development

•Deputising for the European IS/IT Director when required, communicating with all stakeholders on programme progress, and managing local IT teams by setting SLA targets. •Successfully taking hold of a troubled client implementation on the European supply chain organisation and turning it round to deliver the software development and integration programme to client satisfaction. Building successful stakeholder relationships in a fraught atmosphere of distrust, which we could then enhance through normal support activities and defined SLA targets. •IS Stakeholder management acting as a single point of contact for IS department. •Managing the Software Development and IS support on Legacy ERP/WMS and bespoke Systems. •Creating a template BI Data ware house solution, from definition through to implementation. •Managing strategic projects such as the software development and implementation rollout of our BI Data warehouse solution for all clients. •Running a programme using structured methodology for the application software integration/ testing/ implementation of SAP & WMS systems into the European supply chain. This involved building relationships with 3rd party distribution partners such as DHL and GEODIS and building stakeholder relationships with the Disney directors. Managing 8 local IT managers with overall responsibility for 50 personnel. •Managing and hands on experience of data conversion between ERP systems JD Edwards and SAP. •An integral part of a new WMS selection process. •Managing issues/risks and defect resolution highlighted through testing methodology. •Introducing documented process and procedures for the team in order to meet SOx auditing standards. •Translating IS terminology into appropriate non technical terms, acting as the bridge between IS/IT and the business audience. •RFP construction for new business. •E-Commerce solution definition and implementation for four clients.

•Working on a major integration project between two companies using Prince2 methodology. •Process mapping in order to identify our business process to another company. •Data mapping to identify the differences between two ERP systems and a new WMS system for integration. •Gap analysis for system integration identifying where development of the three systems were required. •Risk and issue management for the integration project. •Updating project plans (using MS project) in order to plan resources.

•Providing regular project status reporting to senior Directors. •Managing JBA’s software integration project with software house NSB retail systems. •Software development project for the footwear industry. My involvement was through the whole life cycle from Business Definition through to implementation. With the use of offshore development team. •Managing Smaller support project activities involving definition/coding/testing/PTF generation and release. .

•Team management responsible for performing Staff development reviews on a six monthly basis, disciplinary procedures, SLA and budgetary management. •Management reporting to Client and Directors on project and budget Status. •Preparing bid documents for new business for both Public and private sector clients. •Working Directly with Local government on project developments. •Managing the migration of an inventory system from a VAX/VMS to a UNIX system. •Project managed the modification of corporate systems to change reporting periods. •The migration of a major reporting/invoicing system including database conversions. •The coordination for phase 1 of the Divisions year 2K project. •Maintaining ISO9000 accreditation through providing the team with detailed documentation of process and regularly reviewing the team’s workload to identify areas for quality improvements.