David Liedman

Responsible for daily operations management, information technology, customer satisfaction, staff hiring and supervision, and facilities. • Expanded several service lines for City Dogs Daycare and opened a second location, resulting in a 400% increase in revenue and recognition in Washingtonian Magazine and Washington City Paper as a top area pet business. • Employed and managed up to fifty employees at a time and addressed a wide variety of human resources issues. • Ensured customer satisfaction by promptly addressing service issues and providing training to employees. • Installed customer service platform to administer integrated customer communications, conduct customer satisfaction surveys, and solicit online reviews at the point of sale via SMS and email. • Implemented and troubleshot business software applications for customer memberships, reservations systems, point of sale, email, printers, network CCTV, and local area networks. • Managed build-out of commercial spaces of each business location, negotiated leases and property purchases, and ensured compliance with local zoning regulations and special exception processes.