David Stevens

Recruited to lead the transformation of one of Canada’s largest fashion retailers. Reporting to the Founder and CEO, responsible for technology strategy, day to day operations, financial planning, and enterprise-wide project management. Responsible for a team of over 100 people across software development, data and analytics, artificial intelligence, cyber security, infrastructure, and e-commerce development. • Led the roll out a new point of sale system across 300 stores in North America improving operational efficiencies leading to improved in-store conversion rate, system stability and reduced operating costs. • Reduced technology operating costs by ~$1M annually through consolidation of platforms and renegotiating large software deals. • Championed the transformation of project management leveraging Agile Methodology, with a focus of delivering iterative business value faster and enabling business growth using Scrum. • Centralized the service desk and support for over 300 stores across North America significantly improving response times to store issues and reducing wait times resulting in improved stability and increased conversion rate. • Led the Technology transformation to take the company public in 2024

Founded and led the start up of a behavioural loyalty platform for events and conferences that improves engagement for exhibitors, creating memorable moments and rewarding attendees for their actions.

Advise the Multi-Health Systems executive team on their digital transformation and operational challenges

Here, I successfully performed as a strategic leader developing effective strategy, leading exceptional customer experience, and establishing the roadmap aligned with the organizational vision and goals. Additionally, I led the global technology, information security, and data strategies for a $2B worldwide toy manufacturer. ➥Driving force overseeing the automation and digitization processes generating a 5% reduction of vendor costs, improving service levels, and boosting productivity, efficiency, and effectiveness. ➥Directs the development of a cutting-edge data warehouse centralizing data, comprising operational data and customer data, enabling executive leadership to develop and drive data-driven decisions. ➥Mastermind spearheading the restructuring of the technology organization deploying ground-breaking capabilities to empower sustainability and service to business partners.

Here, I was specifically recruited to build and lead the overall technology, marketing, business development, and organizational strategy from scratch. Additionally, I served as a C-Suite executive leading the direct-to-customer platform for the largest reinsurance company. ➥Functioned as a distinguished spokesperson and organizational representative at prominent conferences communicating the extraordinary success of the software PEGA. ➥Partnered with cross-functional business leaders such as legal and regulators ensuring proper structure and governance of compliance. ➥Launched a unique direct to customer insurance platform for North America, creating the innovation strategy, roadmap, and project plan. ➥Established a direct-to-customer e-commerce platform for Life and P&C insurance with real-time underwriting technology leveraging artificial intelligence. ➥Developed and headed technology, marketing, and sales teams acquiring some of the largest brokers in North America as clients. ➥Signed two of the world's largest five brokers onto the platform, earning recognition from the Quebec innovation community.

Here, I successfully led a transformation driving productivity, efficiency, and best practices. Additionally, I functioned as a key executive and digital expert developing and executing strategy and roadmap for one of the three largest insurers in Canada. ➥Launched the introductory digital marketing function propelling a 30% rise in customer satisfaction while producing 1K+ sales leads in three months. ➥Led the customer experience team and introduced new Agile project management processes to improve development operation efficiencies ➥Drove technological and enterprise system transformation in the first three months, building a strategic technology roadmap and securing executive approval and budget. ➥ Led the implementation of an enterprise-wide CRM for advisors, call centres, and operations. ➥Developed and oversaw the data warehouse comprising structure, processes, and resources to direct the centralization of data, enhance efficiencies, and empower transparency.

Managed the formulation of a digital strategy to grow The Brick’s business and educate employees about the digital universe. Key Achievements: • Delivered digital growth for furniture retailer The Brick through building an e-commerce strategy including operational processes and technological infrastructure. • Maximized store traffic by 10% and web traffic by 22% through creation and execution of The Brick’s national omnichannel promotion ‘Flip It To Win’. • Produced and instructed the third year digital advertising and marketing course at Seneca College

Spearheaded a team of 70 Digital Specialists in Ottawa and Toronto to build new digital platforms and transform the customer experience, reporting directly to the Divisional President. Key Achievements: • Supported Canada Post in becoming the fastest growing digital property in Canada with 51% growth in 2013 and Canada’s largest government site, achieving more visits than any bank and was 7x larger than the US parcel competitors. • Successfully minimized call centre volume by 10% through digital channel engagement. • Advanced and maintained Canada Post’s mobile app status as one of the top three downloaded business apps in Canada over the past three years, resulting in over 100M transactions in 2014 and accounting for 60% of all Canada Post’s digital engagements.