David Zenda
About
David Zenda is from Thatcham, England, United Kingdom. David works in the following industries: "Hospitality". David is currently Hotel Manager at Travelodge Hotels Limited, located in Slough, England, United Kingdom. In David's previous role as a Acting Manager/Senior Branch Adviser at The Co-operative Bank plc, David worked in Maidenhead until Apr 2015. Prior to joining The Co-operative Bank plc, David was a Senior Branch Advisor at The Co-operative Bank plc and held the position of Senior Branch Advisor at Reading, United Kingdom. Prior to that, David was a Customer Relationship Adviser at The Co-operative Bank plc, based in Reading, United Kingdom from Jun 2007 to Sep 2010. David started working as Personal Adviser at The Co-operative Bank plc in Reading, United Kingdom in Jun 2006. From Dec 1998 to Jan 2001, David was Compliance Manager at Standard Chartered Bank Zimbabwe, based in Harare. Prior to that, David was a Manager Risk & Card Products Development at Standard Chartered Bank Zimbabwe, based in Harare from Feb 1998 to Dec 1998. David started working as Manager Sales & Services at Standard Chartered Bank Zimbabwe in Harare in Sep 1997.
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David Zenda's current jobs
Leading and motivating the team to deliver outstanding customer service.
David Zenda's past jobs
Running the branch monitoring Conduct risks and training the new staff members at Maidenhead Conducting customer relationship reviews/ financial health checks and helping customers make the most from their banking. Identifying opportunities and offering effective solutions to save/make/protect customers' money. Plan and organise activities for all General advisers and cashiers and ensure strict adherence to bank cash management policy. Ensure compliance with financial conduct requirements by observing key control standards. Conduct other administrative duties such as observations, customer huddles, key controls as deputy to manage
Conducting customer relationship reviews/ financial health checks and helping customers make the most from their banking. Identifying opportunities and offering effective solutions to save/make/protect customers' money. Plan and organise activities for all General advisers and cashiers and ensure strict adherence to bank cash management policy. Ensure compliance with financial conduct requirements by observing key control standards. Conduct other administrative duties such as observations, customer huddles, key controls as deputy to manager.
Investigating and resolving customer queries and promoting customer advocacy. Conducting full customer relationship reviews/financial health checks with the objective of helping customers make the most of their banking.
Query resolution and cash management responsibilities, telesales and appointment booking for customer relationship reviews.
Liaison with card associations and regulatory bodies on compliance issues and monitoring of key control standards. Review and assess card centre compliance gaps and implement remedial action.
Managing a team of 28 staff and approving all personal lending to new and existing customers. Develop new card products. Maintaining delinquency at target levels and ensuring maximum recovery on charged off accounts
Managing and motivating sales and services team and developing co-branded credit cards. Monitoring and adhering to budget and business plan. Developing and maintaining relationships with high net worth customers.
Manage and motivate direct sales team of 5 to sell bank products with particular focus on credit cards.
Manage and coordinate all card business ie merchant, cardholder services, credit control, fraud etc from the satellite office in Matabeleland.