De Angelo Brooks CISSP CRISC CISM

Responsible for IT leadership teams at Amazon Fulfillment Center buildings: Amazon Robotics Fulfillment Centers, Delivery Stations, Package Sort Centers sites. Responsibility for IT infrastructure, IT security governance, IT expansion projects, IT procurement and IT support in Tennessee, Arkansas, and Missouri Responsible for the strategy and direction of teams of infrastructure technology professionals at a $300B+ retailer.

Responsible for the successful operation of the enterprise services group, help desk and client services teams including; management of desktop and enterprise office software, user devices (desktops, laptops, mobile phones, tablets) and accessories, ALSAC audio/Visual technology, including inventory, financial planning and forecasting. Responsible for planning, organization and control of end user equipment and resources, as well as the designing and planning for future users’ needs. Responsible for designing, publishing, maintaining and adherence to enterprise service support and technology strategies and standards. Accountable for continuous improvement of team performance through KPIs and SLAs. Act as ITS and Infrastructure liaison and enterprise service ambassador for peers, colleagues and customer groups in all ALSAC divisions. Reports on the operational health of the enterprise services and performs trend analysis to forecast demand and identify actionable improvement measures.

Directs activities relative to operations, policies, procedures and processes for the technology departments under assigned scope of responsibility including activities, architectural design, network performance, data center or infrastructure hardware, computer and network management system software, telecommunications, application development environment and related programs.

Responsible for developing innovative and cost effective solutions which focus on driving efficiencies, improving guest experience, increasing employee productivity and growing revenues. Provide leadership and direction to 12 technology professionals while managing the monitoring and performance of all market based computer systems, executing appropriate escalation and corrective actions for all hardware and software problems in accordance with defined service agreements. Maintain all major systems and applications required to provide a 24x7 support structure for critical revenue generating operations. Leads the development of IT Plans, technical strategies, business continuity/disaster recovery and budget plans as they relate to market needs. Ensure standards compliance and management, drive enterprise standards and ensure all products and services are certified and authorized to be placed into production. Understand and remain well versed with both the business, as well as corporate roadmaps and strategy. Remain fluent with property, corporate and market events as well as external environment forces. Remain well-versed with local regulatory requirements. Drive operational stability, optimization, and efficiency while building strong partnerships with Senior Leadership, Managers, Supervisors, and vendors. Directly responsible for capacity planning (including monitoring, analyzing, synthesizing, and documenting) on all property based systems to ensure that response time and application availability meet the documented requirements and satisfy business needs.

Design and deploy technical processes that achieved over 90% service level agreement (SLA) success rates. Develop and revise Disaster Recovery (DR) pandemic plans for critical locations. Foster quality control management culture by mentoring and motivating technical team to uphold policy and procedures and create knowledge bases in effort to enhance end-user knowledge and experience. Successfully designed and implemented enhancements to business processes and systems while applying cost effective methods and strategies. Active member of Change Advisory Board (Change Management Committee), improving methodology by migrating products and projects to production as reported in subsequent statistical analysis. Serve as escalation point for regional branch managers, office managers and executive leadership members with respect to IT related issues and concerns. Own control oversight for SOX 404, PCI, and other regulatory compliance ordinances. Managed vendor relationships, review vendor RFP’s, and approved or denied contracts as needed to accomplish specific goals. Vendor relationships include Lenovo, CDW, NovaCopy, Dell, Microsoft, and many more. All decisions made within the boundaries of these partnerships were on behalf of the entire corporation. Stay current on knowledge of best practices in industry and technical trends, issues and developments and provides appropriate and insightful advice to senior management. Compile and review records to determine departmental productivity, quality of output and cost of service while creating and implementing methods to continually improve results Manage corporate financial resources, consistently spending 10 to 30% below budget. Report expenses and capital budgets in line with strategic plan and measured monthly, quarterly and annual results. Hire, train, coach, and develop diverse staff with daily operations.