Debra Howe

- Communicated effectively with supervisors, co-workers, public, tenants and contractors promoting a positive working environment through customer service, customer concern resolution, using problem solving, decision making and critical thinking - Maintained Security, Life & Safety protocols / procedures and reports for various sites - Knowledgeable with digital video surveillance systems and software / telecommunications systems / Emergency notification procedures / Intrusion alarms and CCTV Monitoring systems - Monitored computer systems for elevators, fire alarm, building light and operation alarm systems - Maintained valid security license, driver’s license Class 5, First Aid & CPR and AED Training Certificate - Liaison and responded with various City of Calgary departments with Calgary Police Services, Emergency Medical Services and the Calgary Fire Department - Control building access to trades people and service contractors while ensuring the contractors are in compliance with building rules and regulations - Monitored contractor key and card sign out sheets and interact with contractors as required - Monitored building security, ensure time zones are correct and building access points are locked at all times, including Setup, monitor and maintain strict key controls at all times and audit of building keys, access cards and occupant mail keys; issue and cancel cards as necessary - updating lists as required - Monitored and maintained the entry phone systems, emergency contact lists, after hour access contact lists, building population counts - Accompanied contractors to suites when security escort is required (ex. annual fire inspections of each unit) - Remained informed on all information in relation to Fire Warden volunteer list and evacuation procedures - Distributed standard building memorandums and assist with delivery of suite notices when required - Monitored visitor parking, parkade and loading dock areas and process patrols documentation