Deckers
About
Deckers is from Atlanta Metropolitan Area. Deckers works in the following industries: "Telecommunications", and "Hospitality". Deckers is currently Sales Team Lead at Cricket Wireless, located in Dahlonega, Georgia, United States. Deckers also works as Chief Fun Officer at Jitterbug Party Rentals LLC, a job Deckers has held since Feb 2016. Another title Deckers currently holds is Chief Errand Guy at We Do Errands. In Deckers's previous role as a Chief Bouncer at Jumping Jacks Indoor Playground and Mini golf, Deckers worked in Dahlonega Ga until Feb 2017. Prior to joining Jumping Jacks Indoor Playground and Mini golf, Deckers was a Project/Program Manager III- Network Management Projects at Sprint and held the position of Project/Program Manager III- Network Management Projects at Remote Employee. Prior to that, Deckers was a Sprint Project Manager II — Sales Operations Cross Channel Support at Sprint, based in Greater Atlanta Area from Jan 2009 to Jan 2011. Deckers started working as Sprint Project Manager II — Service & Repair Programs at Sprint in Greater Atlanta Area in Jan 2007. From Jan 2005 to Jan 2007, Deckers was Nextel Implementation Specialist — QTC Program at Nextel Communications, based in Greater Atlanta Area. Prior to that, Deckers was a Nextel Service Account Representative at Nextel Communications, based in Greater Boston Area from Jan 2002 to Jan 2005. Deckers started working as Nextel Strategic Account Representative at Nextel Communications in Greater Atlanta Area in Jan 2001.
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Deckers's current jobs
Our mission is to provide you a professional and easy rental experience using quality and clean equipment. We want to be your choice for wedding, party and inflatable rentals in North Georgia.
Let us do the hopping around town for you. We offer a wide range of errand services to meet your needs. Grocery Shopping, Dry Cleaning, Etc...Serving the Greater Dahlonega Area!
Deckers's past jobs
Jumping Jack’s is: A fun and safe indoor playground featuring large inflatables Indoor 9 Hole Mini-Golf Outdoor 9 Hole Mini-Golf (March 2015) An indoor playroom for children under 3yo Fun for Individuals with Special Needs Ready to host your party All about our customer’s satisfaction with our service Fun for the whole family
• Align with partner channels to ensure sales readiness and knowledge management activities are aligned, where applicable • For major network related initiatives, work as the sales ops “owner” of the program and interface closely with strategy owner & cross-functional teams. • Work as Post launch support interface for field on program questions/policies/needs. • Partner closely with Care & other channels to optimize program operations & execution. • Monitor, improve, and drive program execution improvements: o Provide feedback to channel owners o Field triage/Q&A o System enhancements (assist, prioritize, field comms, training updates, etc) o Compliance reporting o Coaching behaviors/activities o Get Well plan owner o Ongoing training & communications o Deliver Methods and Procedure content.
• Project Manage the development and implementation of services involving departmental or cross-functional teams focused on the delivery of new or existing Sales Operations projects. • Monitor the project from initiation through delivery. • Organize the interdepartmental activities ensuring completion of the project on schedule and within budget constraints.
• Managed the development and implementation of services involving departmental or cross-functional teams focused on the delivery of new or existing Service and Repair projects. • Determined methods and techniques for obtaining project solutions. Interacted with senior internal and external personnel. • Monitored the project from initiation through delivery. • Assembled project team, identified appropriate resources needed, and planned and developed schedules to ensure timely completion of project. • Worked within scope and project objectives to effectively coordinate the activities of the team. • Communicated status of specific projects to sponsors. • Responsible for project communications, job aides and method and procedure documents.
• Responsible for delivery, maintenance, and overall implementation of a customer experience, training, and communication program (QTC) to an audience of over 5000 participants. • Partnered with vendors and content providers to create branded multi-faceted online training program. • Delivered communication and training via the use of web, video, print, and email. • Project managed cross functional work groups internal and external to Nextel in a very technical environment resulting in streamlined processes and cost efficiencies. • Partnered with Sales and Distribution to manage, implement, and launch incentive/reward programs to QTC participants. • Maintained multi-million dollar purchase orders and budgets pertaining to Mystery Shopping, Employee Recognition, and vendor related services.
• Launched and implemented first Nextel Authorized Service Center Program in the New England Market. • Responsible for scouting, contracting, training, and supporting more than 35 Authorized Service Center (ASC) locations throughout New England. • Provided coaching, training, and support to internal and external customers with an emphasis on creating a customer service culture within the Service and Repair facility. • Formed successful partnerships with ASCs Principals, Technicians, Internal Sales Teams, Retail Store Management, and Direct Service Center employees. • Managed Service Centers to meet or exceed company goals in regards to customer service indexes, cost per subscriber, and organizational metrics.
• Part of an account management team that provided support to internal and external clients with an emphasis on complete issue resolution and satisfaction. • Responsible for proactive outbound call campaigns to targeted customers. • Worked across departments to perform account reviews and modifications resulting in increased company revenue and account security.
Worked as part of a team to promote upbeat social atmosphere geared towards increased company sales and revenue. Mixed and served drinks to customers. Responsible for training and development of assigned new-hire staff.