Denis Chan
About
Denis works in the following industries: "Broadcast Media", and "Internet". Denis is currently Head of Greater China SMB & New Sales at Twitter. In Denis's previous role as a APAC Partner Manager, SMB at Twitter, Denis worked in until May 2021. Prior to joining Twitter, Denis was a Partner Manager, Greater China at Facebook and held the position of Partner Manager, Greater China at Singapore. Prior to that, Denis was a Connected Media Product Development and User Experience Executive at Mediacorp Pte Ltd, based in Singapore from Sep 2016 to Mar 2017. Denis started working as APAC SMB VIP Client Support at Facebook in Singapore in Jul 2015.
You can find Denis Chan's email address at finalscout.com. FinalScout is a free professional database with over five hundred million business professional profiles and over two hundred million company profiles.
Denis Chan's current jobs
Denis Chan's past jobs
- Leading to grow SMB business in APAC region like China via strategic partnerships - Develop localize marketing planning to build Twitter awareness in new regions
2018 - 2020 E-commerce Solutions Manager 2017 - 2018 Reseller Partner Manager • Manage China partners in driving revenue and new acquisition growth with a record of 50% QoQ growth rate • Develop scaled incubation programs for e-commerce small medium businesses advertisers • Driving long tail advertiser product roadmap to acquire and onboard new clients in scale • Build strategic partnerships with industry key players to achieve greater success • Manages call center program for scaled acquisition • Build China content hub for marketing, education and sales purposes
- Developed programs and operations to increase customer satisfaction - Enhanced product user interface (iOS & web) which increase subscription rate by 7% - Work with product and engineering team in improvising products, as well as assist in product roadmap to provide world-case user experience - Manage outsource call center vendor in providing customer excellence
Contracted via Teledirect Pte Ltd _______________________________ English Rep (July 2015 - Feb 2016) • Assist APAC regions SMB English-speaking advertisers in Facebook advertising in both marketing and technical issues over phone, Live Chat and email support • Work closely with Facebook internal departments to troubleshoot and improvise advertising products to develop a better advertising platform • Pilot batch for testing new Facebook tools to enhance features before launching Trainer (Jan - Feb 2016) • Trainer for new batches of representatives for Business Manager and Instagram Advertising • Provide phone etiquettes training for new colleagues Chinese Rep (Mar - May 2016) • Appointed as APAC SMB Greater China support rep to provide help to Mandarin and Cantonese speaking advertisers • Promote Facebook advertising platform to China advertisers for usage and ad spending, helping to expand the Chinese market VIP Support Rep (May 2016 - Present) • Point of contact for top percentile advertisers, providing efficient assistance in technical issues and operational requests • Strengthening the bonds between the advertisers and Facebook, building a long term relationship