Devang Desai

• Successfully migrated Global Data Center at Sun House - Mumbai within a downtime of 48 hours (2018) • Successfully migrated Erst Ranbaxy Global Data Center situated at Gurugram to Co-location (2020) • Implemented Primary and DR Data Centres on Tier 3 standards and 30 regional Data Centers on Tier2 and Tier 1 standards from grounds up. • Moved mission critical business applications to AWS and Azure Clouds over IAAS, PAAS and SAAS platforms and achieved 12% TCO savings at Sun Pharma. • IT Infrastructure harmonization of the acquired company Ranbaxy Ltd (India), Pola Pharma (Japan), Insite Vision, Pharmalucence (North America), Biosintez (Russia), SPIL (Australia) etc.. in to Sun Pharma, involving multiple complex IT projects, delivered successfully ( 2011- till date). • Successfully implemented IT Infrastructure for new plants & offices at Sun Pharma (2011 till date) • Enabled Pharma manufacturing and lab processes and GMP softwares on Industry 4.0 principles. • Distinction of ensuring no USFDA non-compliance for Sun Pharma IT during entire tenure (2011 – till date). • SAP ECC 6.0 infrastructure migration to SAP Hana at Sun Pharma in 2019. • Distinction of reducing IT costs by 18 % Opex Costs at Sun Pharma by consolidation of Hardware & Virtualization reducing Server sprawl by 72% ( 2011- ongoing) • Implemented Managed Services across Sun Pharma providing 24x7x365 support. Introduced Centralized Global helpdesk model based on ITIL concept (2012) • Managed Print Services rollout across India sites resulting in savings of Rs 1.5 Cr yearly. • Enabled Work from Home successfully within 3 days using Digital Workspaces ( Citrix & VMware).

• Spearheaded the entire IT Infrastructure Management services delivery and handled: o Crisis Management o Business Continuity Plan o Vendor Management o DC-DR Drill o Data-center Management o New Projects o Involved in administering the maintenance of documents for billing, booking, collections and outstanding reports along with generating the MIS for reporting to top management. o Managed the New Projects, Crisis Management, BCP, DC-DR Drill

Growth Path: Sep’06-Sep’07 Program Lead – Pidilite Industries Limited Oct’07-Jun’08 Program Manager – CBoP (Centurion Bank of Punjab) Jul’08-May’10 National Program Manager – Axis Bank Key Result Areas: As National Program Manager – Axis Bank: o Looked after entire IT infrastructure management services delivery of Axis Bank across the nation o Handled the IT services for 900+ branches of Axis Bank Key Highlights: • Successfully conducted external audit at Axis Bank site with zero NC. • Contributed in introducing the SLA model by outsourcing resources to franchisee / partners thus by saving on cost and resource head count. • Capably modified the network monitoring tool for trend analysis and bandwidth utilisation and introduced centralised help-desk model. Introduced remote model for resolving the incidents logged thus by providing FTR (First Time Resolution) resulted in high CSAT. • Received the Best Program Manager award nationally for Q2 year 2009-10. As Program Manager – CBoP (Centurion Bank of Punjab): • Adroitly managed the IT infrastructure management services delivery of CBoP – Centurion Bank of Punjab for Wipro InfoTech across the Nation • Served as an active member in integration activity of IT services, deliverable and commercials of CBoP and HDFC Bank due to merger Key Highlights: • Played a major role in starting the service with “AS IS” takeover from incumbent vendor & deploying ITIL best practices roll out at the site. • Recognised as an active member in integration activity of IT services, deliverable and commercials of CBoP and HDFC bank due to merger. As Program Lead – Pidilite Industries Limited - • Skilfully managed the handling IT Infrastructure Management services delivery of Pidilite Industries Limited for Wipro Infotech across the Nation.

Growth Path: Jul’02-Feb’03 Group Leader - Field Support Division Feb’03-Jun’05 Project Manager - Reliance Infocomm Jul’05-Sep’06 Asst. Territory Manager