Devika Chawla
About
Devika Chawla is from San Francisco Bay Area. Devika is currently Director Of Engineering, Messaging & Contact at Netflix, located in Los Gatos, California, United States.
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Devika Chawla's current jobs
I lead the teams that build the product & platform for all global customer communication to drive business growth, engagement & retention. We communicate with hundreds of millions of customers across multiple channels (Emails, Push Notifications, SMS, In App etc.) & provide help in the App, on the Help Center, and over Chat & Voice channels through our network of global Customer Service agents. I am responsible for team culture, organizational design & health, recruiting and developing my leadership team, engineering roadmap & execution/operations. I partner closely with diverse teams and stakeholders including Product Management, Design, Content Production, Data Science & Customer Service Operations.