Diarmuid Dwyer

-Responsible for the overall service and financial performance of the largest, iconic New York City property, with 2,052 guestrooms, grossing over $300 million in revenue annually, the second largest performing hotel within the Hilton Enterprise. -Guide, mentor and develop an Executive Committee team of 14, with 6 Senior Leadership Group Members to direct 1,400 team members including 150 in Leadership Roles, Commercial Director, management and team members across multiple departments, including Sales and Marketing, Revenue Management, Finance, Food and Beverage, Catering, Rooms, Security, Human Resources and Property Operations. -International Travel: Traveling with every commercial team member to key countries to meet and thank customers with a focus on recognizing production gaps and developing solutions; results of increased performance from all accounts post-visit between for 50% to 200%. -Liaise with our owners and asset management team for high-level management priorities: Hotel Financials, Legal Issues, Hotel Redevelopment and Labor Succession Planning, Capital Projects, and Service Agreements. -Support the Human Resources Team to plan and execute a comprehensive labor plan for the hotel. We continue to redefine the operating format of key departments improving profitability, productivity, efficiency and service deliverables. -Continued support and focus on Team Member recognition to include Team Member engagement, loyalty and satisfaction in the workplace.

-Responsible for the daily oversight of hotel operations for the 1,232 guestroom Waldorf Astoria and 181 luxury guestroom Waldorf Towers properties generating $300 million in annual revenue combined. -Directed 1,300+ team members including leadership with the following reporting departments: Rooms, Food & Beverage, The Waldorf Towers, Banquets, Property Operations, Capital Projects, Security, Event Services and Procurement. -Played a key role in service delivery for group and catered events, ranging from high profile weddings, fundraisers and business meetings in one of the most storied, social epicenters of Manhattan. -Mentored the Waldorf Astoria Management Development Program in partnership with the Executive Committee. Over 20 hotel graduates from prestigious hotel schools around the globe are selected annually and placed in a comprehensive 18 month training program. -Collaborated with the Owners, Hilton Enterprise, Director of Culinary, and the Head of Food and Beverage Operations, in the design, build, and launch of the fine dining Chinese restaurant Le Chine. -Instrumental in guiding the management company and the asset management team during the closing period of the hotel in 2016-2017 including, client and guest relationship maintenance, labor negotiations and asset liquidation.

-Directed and managed 130 team members in a 181-guestroom luxury property, including oversight of Front Office, Guest Services, Housekeeping, Spa and Telecommunications. -Supported the team to achieve the highest Trip Advisor ranking, positioning the hotel in the top ten in New York City. -Managed The Waldorf Towers permanent resident accounts including resident relations, administration of leases, suite enhancements and potential future resident viewings. -Supported the diplomatic and entertainment sales market, fostering strong relationships with numerous royal families, heads of state, visiting delegations of the United Nations General Assembly, the world of show business and the fashion industry. -Partnered with the Guerlain Spa management team on the opening of the 14,000 square foot luxury spa in The Waldorf Towers.

Responsible for the Hotel’s daily operations including oversight of four Food & Beverage outlets.

Member of the management team when awarded Bord Failte 5-Star classification, AA’s 2 Rosettes and RAC’s 3 dining awards.