Dinesh S
About
Dinesh S is from United Arab Emirates. Dinesh works in the following industries: "Outsourcing/Offshoring". Dinesh is currently Operations Manager at WWICS Global Law Firms pvt. ltd., located in Dubai ,UAE. In Dinesh's previous role as a Sr. Manager-CRM,Compliance & Administration at Abhinav Outsourcings Pvt. Ltd., Dinesh worked in New Delhi Area, India until Dec 2017. Prior to joining Abhinav Outsourcings Pvt. Ltd., Dinesh was a Operations Manager-GRP at BLS International Services Limited and held the position of Operations Manager-GRP at New Delhi Area, India. Prior to that, Dinesh was a Dy. Manager-Operations at VFS Global Services from May 2006 to Jun 2013.
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Dinesh S's current jobs
Dinesh S's past jobs
-Monitor compliance system PAN India to ensure their effectiveness -Introduce SOPs and maintain customer satisfaction level. -Find out new business opportunities with existing business and locations. -To ensure compliance to all existing processes and meet the defined SLA’s. -Managing all type of stationery, and administrative tasks PAN India. -Efficiently leading the VAS and promotional offers. -Handling the variety of issues involved in running a day to day business unit and as a strategic group dealing with the longer term issues of survival, growth, and continuous improvement. -Identify the operational failures, analyze root cause and fix CAPA. -Manage the refund & chargeback settlements. -Analyze the areas of improvement in existing business & make strategy to overcome the loss. -Find out new opportunities of revenue generation from existing business & opportunities for new businesses in existing locations -To monitor & manage staff efficiency & productivity & managing cost of centers. -Process enhancements to improve quality & efficiency of the Unit -Responsibility for the Unit's profitability by controlling & reducing the expenses. -Manage all administrative tasks and vendor management.
•Analyze existing business of USA, Canada, Malaysia & improve business & operational efficiencies. •Conduct periodic internal reviews or audits to ensure that compliance procedures are followed •Projection & execution of new recourses for revenue generation. •Monitor & control on all existing business day to day activities, productivity, feedbacks & expenses. •To ensure compliance to all existing processes and meet the defined SLA’s •Prepare management reports regarding compliance operations and progress. •To ensure all emails & complaints are responded with in defined TAT for USA & Canada from India. •To ensure all Passport applications are processed from India team with minimum errors with in defined TAT
• Manage all daily activities (administrative and functional) at the VAC • Maintain SLAs for all processes • To liaise with Diplomatic Missions on a regular basis • Team Management/ People Management • Conduct regular Audits for all processes, operations, Call centre, Security, compliance. • Ensure all administration & logistics of passport delivery to consulate / applicant /Logistics Company etc