Durai D

*Working closely with the assigned project managers/scrum masters and businesses to define the scope of a project. *Performing testing and validation for the projects. Ultimately own and accept the work from the technology side. *Gaining proficient knowledge of tools such as Jira, Confluence, MS Office, Axure, and Balsamiq for backlog management. *Performing the duties of the Service delivery lead. *Excellent problem-solving abilities. *Demonstrated use of best practice business and technical analysis principles such as process analysis and definition using structured approaches. *Identifying and raising risks, issues, assumptions, dependencies, etc. to support solution delivery. *Mitigating defects by 15% by developing metrics to determine inefficiencies and areas for improvement across systems. *Efficiently working on tools like d365 to combine components of customer relationship management (CRM) and enterprise resource planning (ERP), along with productivity applications and artificial intelligence tools.