Dylan Kesten

• Lead order fulfillment team in daily operations to achieve goals, such as customer satisfaction and develop further sales. • Supervise 12+ employees to maintain organization, sales growth, order fulfillment, and customer relationships. • Improve the utilization of TRS Express by communicating effectively with existing customers and persuading potential new customers. • Manage any and all issues relating to customers, sales, and employees, which elevates the customer’s experience, strengthens sales, and boosts the company’s morale. • Execute weekly training programs amongst staff to improve the knowledge of the products and industry. • Form relationships with upper management to gain trust in my ability to perform opening/closing store responsibilities such as counting money, locking the store, and delegating remaining tasks to employees.

• Promoted to Order Fulfillment Manager. • Increased sales with current customer base while developing new relationships with prospective customers. • Performed general store maintenance through merchandising functions, which led to increased sales. • Followed latest industry trends to communicate effectively and efficiently with hundreds of customers and provide accurate information, enhancing customer’s experience. • Built relationships with hundreds of local businesses to ensure sales would continue to improve for The Restaurant Store.

• Created new client leads and built upon existing client relationships, which further expanded our target market. • Activated and managed sponsorships at Citizens Bank Park and the Mann Center for the Performing Arts to increase brand recognition. • Supervised 60 Citizens Bank Brand Ambassadors in execution of interactive games at Ashburn Alley. • Organized and successfully executed annual Phillies Jr. RBI Carnival at Citizens Bank Park involving 600 participants. • Served as liaison between the sponsorship team, Phillies, and Mann Center to ensure seamless communication.

• Shadowed sales representatives in the field; managed client relationships, increased positive client experience, and retained client loyalty. • Conducted market research and in-depth analysis for sales representatives, crafting creative client recommendations to improve customer satisfaction. • Assisted Customer Service Department effectively, managing customer’s orders, and addressing all customer needs.

• Organized and assisted vendors in setup and breakdown for Best of the Gold Coast event involving ~2K people. • Managed and addressed external vendor needs timely and efficiently.