Eathan Gleiner
About
Eathan Gleiner is from Bent Mountain, Virginia, United States. Eathan works in the following industries: "Telecommunications". Eathan is currently Network Administrator at Blue Ridge Internet Services LLC ("BriscNet), located in Roanoke, Virginia, United States. In Eathan's previous role as a Advanced Repair agent at Best Buy, Eathan worked in Roanoke, Virginia, United States until Oct 2020. Prior to joining Best Buy, Eathan was a IT Director at Star King Enterprises and held the position of IT Director at Roanoke, VA. Prior to that, Eathan was a IT Manager at Baker Homes Inc, based in Roanoke, Virginia Area from May 2014 to Jan 2016. Eathan started working as Records Specialist at Cee-Breeze PCS in Roanoke, VA in Oct 2013. From Mar 2009 to Apr 2011, Eathan was Insurance Agent at New York Life. Prior to that, Eathan was a Warehouse Mangager at Green Label Organic from Apr 2007 to Sep 2008.
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Eathan Gleiner's current jobs
• Overseeing installation team for installation of fixed-wireless Internet at client’s residences including making sure proper equipment is available to technicians, ordering new equipment, and ensuring proper functionality of equipment. • Configuring and bringing up access points to provide clients with fixed-wireless Internet. Coordinating with tower crews to have access points mounted properly on tower sites. Configuration of routers to enable client access and proper security protocols. • Monitoring and troubleshooting issues with network ranging from tower sites being down, network issues, and client Internet access issues. • Fielding service calls between clients and service technicians, going to client’s residence to resolve service issues, ensuring client satisfaction with resolution of issues.
Eathan Gleiner's past jobs
• Completing workflow set out by clients relating to varying computer issues from BSOD (Blue Screen of Death), software corruption, virus removal, iPhone repair, troubleshooting hardware/software, and ensuring client satisfaction with repairs. • Completing accurate and thorough documentation relating to client repairs to be verified by both other advanced repair agents, manager, and consulting agents when returning devices to clients. • Contacting all clients to update on status of repair and answering questions over the phone relating to light troubleshooting to assess need to bring devices into store for further evaluation. • Keeping up to date on new software/hardware that may need to be repaired or repaired when dealing with client issues. • Answering questions regarding computer and electronics issue from other departments such as computer sales and customer service.
Responsible for resolution of all IT issues for 31 franchisee fast food restaurants. Duties included installation and monitoring of POS network connectivity. Troubleshooting of network connectivity issues of all networked devices including digital menu boards, outside order screen, and customer Wi-Fi. Installation, monitoring, and troubleshooting of firewall. Management of all restaurant accounts including Google apps for work and industry specific websites.
IT Manager for three assisted living facilities. Responsible for network connectivity for about 40 users on administrative, nursing, and office staff. Duties included troubleshooting network connected laptops, desktops, printers, and CC Camera system. Keeping software for all computers updated included industry specific software such as medication monitoring software. I was also responsible for administrative account management for remote server access. Interaction and assistance of individuals with little to no computer experience was required daily.
Responsible for upkeep of records in accordance with Medicaid and Medicare regulations of clients of Cee Breeze Mental Health Services