Ed Schnabel

• Build, lead, manage, hire, retain and coach highly capable teams of infrastructure systems engineers and desktop support technicians that support and implement servers, desktops, messaging, storage, virtualization, database and other technologies. • Collaborate with peers to set standards of high quality service, consultation, and product to customers through understanding of business needs and through the development of seamless transition of work processes across departments in the IT division. Develop and manage relationships throughout the organization to reinforce a culture of service and collaboration. Establish metrics and measure return on investments. • Own the technology policies, organization, and processes that produce a solid, stable, and efficient infrastructure. • Help develop capital, operating, staffing, and project budgets; establish annual team operating objectives and plans; and make and recommend staffing and compensation decisions. • Develop and communicate clear performance expectations to the Infrastructure & Desktop teams. • Develop and enforce best practices, tools, and techniques. • Develop, implement and maintain Business Continuity, Privacy and Security plans, processes, and documentation

Responsible for process engineering and design pertaining to Change Management Governance of the leading ITIL Service Management SaaS and PaaS provider Implemented ITIL based Change Management best practices across multiple business verticals Responsible for the design and process engineering of the Configuration Management System, including audit, reporting, management and its relationship and workflow with other pertinent Operational processes, such as Incident, Problem and Change Management.

Amazon - Nov. 2010-Jun. 2012 Staffed, developed and managed a dedicated Network Global Technical Project Program Team in order to successfully deliver scaling projects, new designs, new services and service launches to support the tremendous growth of the cloud computing space by developing repeatable processes and ramps to deliver committed network project deliverables. Successfully introduced a Network Vertical concept by transitioning the traditional work streams of network equipment rack stack, vendor engagement and fiber plant deliverables to a dedicated direct and dotted line network technician vertical who reported to each TPM in each data center cluster resulting in increased velocity and economies of scale. Assumed management of a virtual functional team of network engineers and created a dedicated Engineering Team solely dedicated to adding new data center server capacity to support the AWS infrastructure services which had the effect of increasing the quality and consistency of time bound engineering deliverables. Effectively created and managed a multi-disciplinary functionally separate and dedicated Network Deployment Organization consisting of three global teams of network engineers, technical project managers and network technicians resulting in a tremendous increase in customer focus and reliable, cost effective execution of network deliverables.

Provided technical project management and change management consultant services to a Fortune 500 company in order to coordinate and execute global large scale complex software and hardware upgrades into one of the most sophisticated and dynamic networks in the world. Identified and communicated to senior leadership that the existing processes and resources would not support the scope of massive changes required to support the business need of the client which resulted in being granted the authority to create and implement processes to close this business gap. Implemented sprint and agile methodologies in order to create a globally distributed cross-functional virtual team which successfully delivered critical time bound capacity upgrades with high quality within Amazon data centers to support new server capacity and data center ring capacity to support cloud computing services.

Implemented Microsoft Operations Framework (MOF) and IT Infrastructure Library (ITIL) service management resulting in mission-critical system reliability, availability, supportability, and manageability of Microsoft products and technologies. Planned and managed large scale data migrations of desktops and backend databases and servers for companies with an average of 6,000 to 8,000 desktops resulting in the successful migration of each desktop and server via SCCM and virtualized tools. Managed and developed dotted-line resources which resulted in increasing the technical proficiency and skill sets diversity in a multi-disciplinary team.

Implemented Agile and Scrum methodologies to deploy infrastructure in Global Data Centers to support the Microsoft Business Online Service Delivery business unit. Supervised the refresh, data management and deprecation of services and physical hosts in MS Datacenters resulting in a reduction of operational debt and operational costs. Developed repeatable engagement processes with external and internal customers to ensure accurate and consistent reporting and execution of stated project deliverables.

Designed implemented and supported the overall Change Process resulting in establishing standardized methods and procedures for efficient and prompt handling of all changes within the IT departments of small to medium sized business. Resolved complex IT problems in an efficient timely manner resulting in minimal downtime and the documentation of any changes made within the dynamic environment. Provided IT audits, security audits, and site surveys to small to medium sized businesses including creating documentation and the implementation of best practice fair use policies and procedures for corporate assets. Demonstrated experience with customer facing activities as well as technical participation in closing sales resulting in the development and maintenance of positive relationships with clients, vendors and developers.