Edu Rodriguez
About
Edu Rodriguez is from Metro Manila, National Capital Region, Philippines. Edu works in the following industries: "Banking". Edu is currently IT Service Manager (Service Desk) at Tonik. In Edu's previous role as a Information Technology Operations Manager at Bank of China (Hong Kong), Edu worked in Metro Manila, National Capital Region, Philippines until Feb 2022. Prior to joining Bank of China (Hong Kong), Edu was a IT Operations and Helpdesk Manager at CIMB Bank Philippines and held the position of IT Operations and Helpdesk Manager at Philippines. Prior to that, Edu was a Manager, Desk Side support at Macquarie Group, based in NCR - National Capital Region, Philippines from Aug 2013 to Aug 2018. Edu started working as Service Desk Team Lead at Fujitsu in NCR - National Capital Region, Philippines in Mar 2012. From Aug 2010 to Feb 2012, Edu was Remote Desktop Support Engineer at Hewlett-Packard, based in NCR - National Capital Region, Philippines. Prior to that, Edu was a Mobile Phones, Blackberry and Iphone Support / Technical Trainer at Globe Telecom, based in NCR - National Capital Region, Philippines from Apr 2003 to Aug 2010. Edu started working as Customer Service Representative at Globe Telecom in NCR - National Capital Region, Philippines in Nov 2002.
Edu Rodriguez's current jobs
Leads the 24/7 Service Desk for Tonik Digital Bank. The first Neo bank in the Philippines
Edu Rodriguez's past jobs
Heads the IT Operation, Technical Support and Service Desk for Bank of China (HK) in the Philippines branch supporting 130 employees
Setup the IT Infrastructure for the first all digital bank of the Philippines. Liase with the Helpdesk in the headquarters in Malaysia for the software, security and support of the Manila Office. Runs the day to day IT Operations for the CIMB HQ and the Call Center
Overall head of Onsite Desktop Support that handles the IT facilities in the 2 Manila Offices. Provides both software and hardware support for the recent technologies such as: IT equipment procurement(laptops, Iphones, printers, etc), Office 365 deployment, WebEx, Cisco and Avaya phones and many more.
Leads a team of IT Helpdesk that supports Australian Clients. 5 companies with 13 Service Desk Personnel
Remote Desktop support for Australian Companies