Edwin Perez

Design, code, and test a variety of custom business applications using .NET technologies. Assist in the analysis and procurement of productivity tools as needed. Discuss business requirements with business analysts, end-users, and management, and develop these into technical requirements, system design, functional specifications, and specifications with business

+Lead team responsible for implementing a Cisco-wide mobile application platform called MBR (My Business Report), integrating multiple data sources, and creating dynamic dashboards to provide the Executives and Sales Teams with business insights. +The solution leverages NativeScript as a development framework, and TypeScript, Angular 2 and XML as implementation languages. Application globally deployed for both Android and Apple's iOS mobile platforms.

+ Envisioned, designed, developed and maintained a web-based platform to manage the end-to-end Case Audit process for Cisco’s worldwide Support Management System. Solution entirely developed in ASP.NET, using Entity Framework 4.0 and DevExpress API. Complete solution completed in 9 months. + Designed and implemented backend Database solution for Audit System, using MSFT SQL Server. In addition, implemented a complete Reporting solution integrating DB with Business Objects as Reporting tool. + Audit system successfully adopted by the Support Auditing organization at Cisco. Based on its overwhelming success, 4 additional organizations formally requested expansion of the system to manage their internal auditing processes. + As Technical Lead for the online Reporting and Data analysis for the SDEM organization, designed and implemented a “Reporting Platform” to create and manage reports in Sales Force, Tableau, Business Objects, online browsers and Excel. Planned, documented and delivered Training for worldwide reporting teams on how to use the platform. + Selected by Management as Community Manager for the WebEx Social platform for the Global Service Delivery organization. As part of this role, designed, developed and maintained multiple Cisco internal online communities. Trained team members in the areas of creation, administration and maintenance of community sites. + Designed, developed and maintained an innovative Web-based solution to analyze Cisco’s Support Case and Escalation data between the Salesforce and the Oracle-based quoting systems. Solution entirely developed leveraging ASP.NET and MSFT SQL Server. + Technical Lead for the Service Delivery organization supporting Cisco’s CRM tools RightNow Technologies and Salesforce.

Master of Science - Engineering Management and Leadership. Track: Software Engineering

• Designed, developed and integrated a software prototype for a Segmentation solution for Service Support Center partners using RightNow Technologies, SQL Server 2010, CSCC and SMS3 Data from Oracle C3 and Windows Workflow Foundation. • Presented an innovative concept to GSSO Management for the creation of a software tool to analyze RightNow cases and C3 quote data to support decision making in the organization. Management approved concept for implementation (Project Pandora). • Developed an end-to-end prototype solution for implementing the “Estimated Time of Resolution” feature in RightNow Tool. Pilot to start in January 2011 with partner AT&T in the US Theater. • Created a database-driven prototype to manage the Strategy Execution Map (SEMAP) for the GSSO Organization.

Successfully developed and maintained critical core applications for the Commercial Sector group, including the ‘Business Yellow Pages’ applications for eight Latin American countries. Supported the ‘Publication Planning Software’ developed in Java. Maintained C# and ASP.NET applications for the ‘Commercial Process’ group. Independently, designed and developed a Microsoft Office based application to process Excel files needed for internal applications. Trained team members in the basics of developing with the Visual Studio and .NET development platforms.