Elena Petrenko
About
Elena Petrenko is from Moscow, Moscow, Russia. Elena is currently Head of Customer Service at Arteks.
Elena Petrenko's contact information is available for free on finalscout.com, a web-based professional networking database with more than 500 million business contacts and 200 million company profiles.
Elena Petrenko's current jobs
Responsibilities: - Managing Customer Service department, - Managing CRM-related activities/projects, - Co-managing aftersales service projects (brigade method, customer oriented approach), - Implementation of corporate standards, - Business plan and reports preparation. Achievements: - Formation of state-of-the-art Customer Service department. - Customer satisfaction growth from 77% to 82%. - Extension of service list and increase of average bill. - Development of Customer Data module in ERP-system (database, interfaces, search engine).