Eleonora Pesaresi

Negotiated contracts with vendors/Key accounts (such as Zalando, Asos, Amazon), providing assistance in all aspects of the Area Sales Managers roles. Slashed payroll/benefit administration costs by negotiating pricing and fees, while ensuring the continuation and enhancements of services, by being the first point of contact for all UK clients and International clients (Japan, Canada, Australia, Italy). Administer new line set-up for key customers and understanding individual requirements. Order entry, maintenance and producing shipment schedules for distribution teams. Logistics and Stock management, ensuring stock levels are correct for up to date FTS reports. Also management of stock clearance. Improved and monitor sales on website. Overseing E-comm orders and distribution through Magento and Stripe, liaising with warehouse to ensure deliveries are up to date and on time. Involved in helping to solve queries from different departments, such as Marketing, Production, Demand Planning and Accounts/Credit Control. Responsible for providing all necessary reports and all information required to the CEO for sales and accounting meetings.

Generated sales and delivered exceptional customer service to individual and corporate clients, managing 8 to 10 main clients accounts such as John Lewis, Office and Schuh. Ensured competitiveness of company products by close monitor and analysis of the market trends, assisting the Manager growing the business. Manage the order process from the moment the sale is made, place the order with the factory, and manage the critical path through to final delivery. Reconciling accounts and creating invoices and credit notes. Communicating with customers via email, telephone and their online portals. Represent the company at trade shows, exhibitions and events. Where necessary conducting in-store merchandising and training.

Provide outstanding customer service, accurate representation of the brands and comply with the company’s policies and procedures. Resolve any arising issues and complaints in a professional manner. Maintain good relationships and liaise with all Departments and Retail Stores ensuring the smooth running of the mail Order procedures. Managed the EBay and Amazon accounts, increasing sales.

Perform all task and lead by example, assuring customer's satisfaction, increasing sales. Behaved in a diplomatic and professional manner with staff and clients. Strive to create a happy and efficient environment. Carried out directives and all shop procedures and requirements. Trained and managed up to 5/6 member of staff

Call target groups to gather detailed information and qualify their position in the market. Used a calm, confident and professional approach when communicating, in order to make the customer feel confortable and willing to participate.

Responsible for the final phase of production. Kept an assertive eye on the quality and standards of the product. Maintained and updated shipment records on the company database.