Elijah Beecham
About
Elijah Beecham is from Westbury, New York, United States. Elijah works in the following industries: "IT Services and IT Consulting". Elijah is currently Service Delivery Manager at TechRunner IT, located in Westbury, New York, United States. In Elijah's previous role as a Senior Support Specialist at Miles Technologies, Elijah worked in Lumberton, New Jersey, United States until Sep 2020. Prior to joining Miles Technologies, Elijah was a Escalation Engineer at SWK Technologies, Inc. and held the position of Escalation Engineer at West Deptford, NJ. Prior to that, Elijah was a Help Desk Technician at SWK Technologies, Inc., based in West Deptford, NJ from May 2019 to Jul 2019. Elijah started working as Lead Technical Engineer at TechRunner IT in Westbury New York in Oct 2017. From May 2013 to Jan 2017, Elijah was System Engineer at LDI Color ToolBox, based in New York, New York. Prior to that, Elijah was a Shop Technician at LDI Color ToolBox, based in Syosett, New York from Dec 2010 to May 2013.
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Elijah Beecham's current jobs
Elijah Beecham's past jobs
• Perform high-level onsite dispatch to troubleshoot/resolve client request, as well as high-level remote escalations work assigned from Dispatch • Diagnose and resolve technical hardware and software issues in a timely fashion • Troubleshoot and resolve issues with firewalls, WAPs, routers, and switches • Perform proactive onsite visits to complete site evaluations (updating site photos, customer check-ins, routine maintenance) • Complete hardware rebuilds as deemed necessary by troubleshooting procedures • Implement new network components as part of project assignments (network and workstation level) • Communicate with the team and client, ensuring accountability is clear and expectations are always set • Use IT Glue to document all tech, client procedures. Creating on-boarding documentation for new clients
• Handles post sales system and application support and customer training for all digital products (B/W, color, controllers, application software). • Responsible for integration and training of networked solutions and software • Travel to customer's office to service equipment, or provide emergency repair and support to network scanning and printing • Maintained proficiency in LDI’s entire digital product line for: scanning, network printing, driver functionality, 3rd party compatibility and document workflow (from scanning to management to output) • Responsible for supporting and maintaining Canon, Sharp, Xerox and HP connected products and applicable software solutions in accordance with LDI standards to achieve efficiency and high level of customer satisfaction • Diagnose routine system failures using established procedures and perform simple and complex application and network installs. • Document all communication & troubleshooting steps in LDI Ticketing system • Worked with software department, hardware engineers, IT support as well as sales team to resolve client escalated issues
• Determines causes of office equipment failure by attempting to operate equipment; observing functioning; conducting diagnostic tests using meters, researching engineering and service manuals. • Corrects office equipment malfunctions by clearing jams; cleaning parts and components; repairing disabled parts; replacing damaged, broken, or worn parts; recommending equipment upgrades and replacements; ordering parts from vendors; scheduling return visits. • Completes preventive maintenance by cleaning, lubricating, and adjusting parts, assemblies, and components. • Verifies equipment functioning by completing test operations; making final adjustments. • Documents service actions by completing forms, reports, logs, and records.