Ellie Flinders

My main responsibility at White Stuff is mainly ensuring a pleasant customer journey in store by ensuring my customer service skills are to the highest levels and includes making tea and coffee for customers, retrieving different sizes and conversing with our regular customers which requires full product knowledge of our current ranges from names of garments and garment care to stock levels. There is also a large emphasis on personal styling and I often will provide customers with different items to compliment their choices and retrieve items in matching colours. I have also recently been left in charge whilst the managers run errands and am currently responsible for till training new staff members. Other duties include: >Operating the till >Providing personal styling services >Re-stocking the shop floor >Encouraging customers to join the White Stuff Family loyalty scheme >Completing customer orders >Responding to telephone queries from customers

I have just completed a four week internship within White Stuff's buying department where I gained valuable experience towards the buying process by assisting the BAA's and completed tasks for them including: >Attending Fitting sessions >Assisting with print and colour way strike off’s >Filing incoming strike off’s and organising samples >Sorting samples into best/avg/worst >Attending trade meetings >Creating range sheets >Producing comp shops >Writing descriptions of garments with features and benefits for online and magalogues

My main responsibility was customer service, where I was expected to greet all customers at the door and walk them through our new product lines and ensure they find what they came in for. My main duty was predominately a sales role which required high levels of product knowledge to be able to speak confidently to customers about the product they've come in for, from lighting to kitchen utensils to furnishings. I also spent a lot of time on the phone, transferring products from other stores to ours for customers, chasing orders and following up with customers and therefore have heightened skills in telephone communication. I was also expected to liaise with other departments such as fabrics and furniture to ensure the correct result for the customer. Other duties included: >Answering questions about the products and providing information >Offering advice on design and products >Liaising between our five other stores for stock movements of products for customers >Following up on the phone with customers to confirm details of collections and ensuring satisfaction