Emma F

Managed a team of up to 12 developers with a diverse skill set from FoxPro to .Net, responsible for development and 3rd line support of internal systems from external facing websites through to back office and integrations • Working with the team and the business to establish processes for project and support work • Implementing TFS online backlog to ensure full visibility of development pipeline • Working with projects office to ensure timely delivery of development work and to improve the internal project processes, including bringing in Agile processes where possible • Establish and document technology stack and ensure team skills are brought in line • Manage department objectives and yearly budget planning including recruitment • Liaise with customers and stakeholders at all levels • Work with other department heads to improve cross-team collaboration and information flow. • On decision board for major software implementation projects.

Managing a very busy influx of development requests in multiple technologies, varying in size from 1 to 100 days. Day to day tasks included providing development estimates, assessing customer requests, managing and prioritising backlog of development tasks. On a daily basis I liaised with internal and external stakeholders at every level, ensuring that lines of communication were kept open, processes were followed, and everyone was kept informed of progress. I also directly managed the workload of a team of developers and stepped in to pick up development work myself when required.

Voluntary, part time role. Everything from calming down discussions which get a bit heated, to removing spam links and welcoming new members. Also took part in an interview on Vet's Klinic TV in April 2013, discussing D For Dog and how dog lovers use social media. Interview at http://www.youtube.com/watch?v=cESMtrDRMEs http://www.dfordog.co.uk/

• In charge of a team of software developers working on a ground-breaking new development for an existing customer and maintaining an existing live product. • Responsibilities include recruitment of developers, project management, team mentoring, writing proposals in response to customer requirements, second line support and bug-fixing, data analysis, and coding enhancements in C# and T-SQL, including database performance enhancements and complex algorithms. • Full project lifecycle • DevXpress controls, MapXtreme, ThinkGeo, Telerik,C#, T-SQL, XML, MKS, Visio, SQL Server, ASP .Net • Liaise with all levels internally and with external customers, including workshops and meetings in France • Read & write French on a regular basis. Some exposure to Norwegian. • CRB checked.

Worked on financial processing (one off, direct debit and standing order as well as gift aid) and membership/subscription processing functionality for both Ciber's own Ascent CRM software and for bespoke Dynamics CRM (4.0) solutions. Mostly worked on solutions for NFP organisations including some major UK charities. SharePoint, TFS, .Net 2.0, 3.5, VS2010

I was initially taken on as a QA Analyst within the development team, with additional systems admin responsibilities which included building and configuring PCs, installing new equipment, researching a move to a new ISP and maintaining and implementing enterprise anti-virus software as well as testing our award-winning retail merchandising software. After just over a year my role changed to include programming work on a new product prototype using VB6 and SQL Server, and shortly after my role officially changed to that of Analyst Programmer. This role included work on both legacy and new offerings, and spanned the full gamut of development work from design through to client site implementation. I was also responsible for writing much of the product documentation - this was a gap that was evident when I started at the company. I started out writing short documents for the testers which covered new functionality and how to use it, and this gradually progressed into writing full documentation. When the company moved over to .Net in 2001 I moved with the rest of the team, working on a suite of migration tools to facilitate upgrades from the VB version of the software, and then moving into full development of new features. During my time at Compass/Alphameric/Torex I established myself as the unofficial liaison between development and the other departments, helping to debug failing calculations (the calculations were written by configuration consultants), explaining and demonstrating the finer points of new functionality and aiding with reproducing and pinning down discrepancies. Projects I worked on included: * (Internal) Y2K analysis, the move to .Net from VB, moving to SQL Server from Access, setting up a hosted web version of the Buyer product * (external) Ann Taylor, Tesco, Mexx, Matalan, The Outdoor Group, River Island, Early Learning Centre, among others. * C#, SQL Server, VB, Access *Company bought by Alphameric and then by Torex Retail (Now owned by Micros)