Eric Dworkin

Owns Amazon Inbound Transportation 3P LTL Strategy

- Stood up Amazon Freight's initial Customer Support Contact Center - Coordinates strategic initiatives with operations, tech, finance, and sales - Leads a team of highly innovative program managers and analysts across multiple business units reducing cost - Conducts Root Cause Analysis to identify gaps in process, tech, and policies

Manages a team of operational professionals connecting technology and transportation to drive best in class service to our customers.

Utilized analytical methods and a variety of tools to understand, predict, improve and control Logistics operations and processes - Drove projects and initiatives that develop new capabilities within the supply chain, serving as the liaison between field operations, corporate partners - Responsible for fluid End to End Collaboration with over 20 suppliers on current and upcoming Supply Chain initiatives that outlined $350K in annual savings. - Worked closely with Supply Chain Engineers, Merchants, and Inventory Planners for discounted procurement opportunities, and moving LTL lanes to dedicated FTL lanes.

Responsible for the coordination, integration and synchronization of supply chain and logistics operations consisting of distribution, warehousing, maintenance, and field service support. Managed a $3.7M annual budget. • Developed Standard Operating Procedures for metric analysis in order to cut customer lead time; increased delivery of customer support requests by 25% • Coordinated the divestiture of 62K pieces of equipment that led the way to the development of an aggressive plan that had cost savings of over $15M • Provided consultation to external organizations on their Supply Chain processes that strengthened their ability to deliver logistic support across multiple facets effortlessly • Supervised and reviewed the performance of 2 Operations Managers, including creation and running of training and mentorship programs

Supervised a multifunctional logistics department responsible for the successful distribution, maintenance and supply discipline of over $100M of equipment, hazardous materials, and general supplies in support of an 800 employee multi-modular engineer organization. • Immediately identified deficiencies in company procurement section; redesigned ordering process that led to the sections nomination as best supply department within the organization • Sought out by other managers for consultation regarding problems in their supply chain sections, which led to the development of standardized procedures of logistic reporting platforms across the entire organization • Supervised and mentored 3 managers, each of whom headed 30 to 60 member teams within the department • Raised organizational morale, thereby improving overall welfare and discipline of employees, and increased their rate and level of completion of quarterly and annual training programs by 45% • Investigated and located previously lost equipment avoiding necessity of expenditure for replacement items with the cost savings of over $65K

Efficiently managed and supervised 96 employees on the distribution and maintenance operations of over $36M of equipment, and hazardous materials for a 650 employee department. • Created a “train-the-trainer” program to cut costs, develop supervisors, and promote numerous associates to supervisory positions during tenure thus increasing retention rates and employee performance • Planned and resourced countless highway movements covering thousands of miles on Korean roads with a perfect record of zero accidents and no late shipments or deliveries • Maintained positive relationships with employees of host nation to ensure organizational goals were met without conflict • Overhauled the maintenance program by relocating equipment and personnel to the proper area mangers; increased employee morale and team work thus enabling technicians to complete customer work orders more efficiently