Eric Michelin
About
Eric Michelin is from Fredericton, New Brunswick, Canada. Eric works in the following industries: "Computer Software". Eric is currently Application Support Engineer II at Cvent, located in Fredericton, New Brunswick, Canada. In Eric's previous role as a Application Support Engineer I at Cvent, Eric worked in Fredericton, New Brunswick, Canada until Feb 2021. Prior to joining Cvent, Eric was a Technical Support Engineer at Innovatia and held the position of Technical Support Engineer at Fredericton, NB. Prior to that, Eric was a Head Counselor at Camp Rotary, based in Grand lake, NB from Jun 2018 to Aug 2018. Eric started working as Wireless Technical Support at Rogers Communications in Moncton, NB in Feb 2018. From Jun 2017 to Aug 2017, Eric was Camp Counselor at Easter Seals New Brunswick, based in Grand Lake, New Brunswick. Prior to that, Eric was a Camp Counselor at Easter Seals New Brunswick, based in Grand Lake, NB from Jun 2016 to Aug 2016. Eric started working as Sales associate, Bell representative & Computer technician at Iglutek Computers Inc. in Happy Valley-Goose Bay, NL in Jun 2015.
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Eric Michelin's current jobs
Eric Michelin's past jobs
• Provide top-tier software support for Cvent’s product offerings to our customer service team for our clients. • Assisting operations and development teams with finding, reporting, and debugging software issues. • Query databases to generate and analyze data for reporting and troubleshooting • Helping to create and maintain internal tools and documentation for other teams to use
• Providing support to users of a telephony system administered using Avaya Communication Manager • Resolving user issues using domain knowledge, the Avaya documentation, and consulting with other team members • Managing multiple support tickets based on priority and resolution state • Using network traffic logs and other tools to troubleshoot root causes of system issues such as calls not connecting and audio only working in one direction
• Mentoring newer camp counselors for techniques and practices • Reporting to the assistant camp director to communicate any issues encountered by or with counselling staff • Organizing counselling staff into cabin teams and assigning campers to cabins • Providing support to other counsellors by working in cabins as required
• Resolving customer issues by collecting information from customers about their problems and using established best practices to provide the best resolution for the problem • Escalating issues to management or creating support tickets when required • Managing customer expectations • Communicating with customers cordially and professionally to build trust and maintain their relationship with Rogers
• Responsible for the care and well-being of campers with physical and/or mental disabilities • Planning and participating in group activities for the entire camp
• Responsible for the care and well-being of campers with physical and/or mental disabilities • Planning and participating in group activities for the entire camp
• Responsible for customer sales, arranging displays and tracking inventory • Onboarding customers for Bell Mobility and performing initial device configuration • Providing front line customer support for Bell Mobility products including troubleshooting device issues and coordinating device repairs • Performing repair, maintenance, and configuration for customer computers
• Responsible for customer sales, arranging displays and tracking inventory • Onboarding customers for Bell Mobility and performing initial device configuration • Providing front line customer support for Bell Mobility products including troubleshooting device issues and coordinating device repairs