Eric Soo

Manage company's network infrastructure and other IT services to ensure smooth business operation with sufficient redundancy, backup and security. Manage company's current & history information on production, engineering and quotation in server and legacy system such that the information is easily retrievable as and when required. Manage company's material inventory such that transactions are properly and timely recorded and inventory is updated. Provide pre-sales consultation to customers on specific product & system requirements and propose effective solutions for their needs. Actively seeking alternative solutions for customers such that the solutions are effective and reliable yet the profit margins for the company are met. Key Accomplishments Established a Systems & Solutions section to provide solutions to customers on their specific needs. Developed a web based Inventory Control & Kitting System for tracking and updating stock transactions and production information, a Document Finder to instantly retrieve product information from the legacy system, as well as a Quotation Management System for tracking of quotations to customers.

Administration and maintenance of Microsoft Dynamics NAV application. Facilitate smooth running of servers and network through routine maintenance tasks, recommend solutions to fulfill user requirements and business needs. Provide technical support for all computers, IT equipment, NAS backup, archiving, data recovery, hardware and software installation. Assist business users in resolving IT-related issues, account audit trail and operational transaction issues. Manage designated vendors to ensure that they meet contractual obligations in projects delivery and system support. Key Accomplishments Successfully developed and implemented a computerized production schedule update and display system thereby eliminated manual writing and tracking process; resulting in about 50% time saving. Developed regular stock reporting to monitor stock movement and to alert for non moving stock, thereby ensuring 98% of the stock age not more than 6 months on a monthy basis.

Lead a team of 7 IT executives across 5 regional sites (China- 2 sites, Malaysia, Philippines and Singapore) in supporting the IT infrastructure and applications in each respective site. Manage the optimal usage of IT expenditure and other resources including personnel, skills, equipment and facilities. Work with business leaders on continual improvement of service quality, responsible for assuring seamless delivery of IT services by minimizing the disruption or adverse impact of incidents and provide the maximum availability of IT service. Control IT spending to be within budget and embarked on enterprise technology strategies/solutions that reduce costs, improve efficiencies, support organizational goals and maximize the technology investment. ERP training and implementation for regional sites. Setting up of application support and data audit & consistency check. Add-on module development & implementation. Strategically outsource IT services for corporate as well as regional sites. Manage vendor relationship on issue resolution, incident and service quality review, negotiate and ensure selected vendors are providing optimal service as per agreement. Manage data backup & offsite storage. Ensure continuous of business operations by conducting aspect and impact analysis on IT infrastructure, prepare risks identification and mitigation plan. Ensure disaster recovery plan is documented, and periodic review/test are in place. Key Accomplishments Spearhead development & implementation of a new quotation and sales analysis system for speedy generation and better management of quotation to customers, effective follow-up on quotations, and price-to-revenue analysis. Implementation and roll out of Manufacturing Knowledge (MK), the ERP application, for Tri-M Technologies’ two plants in China.

Administration and maintenance of LAN and WAN access devices, firewalls, routers, switches, wireless access point, VPN connectivity and other network devices to ensure minimum downtime to corporate and regional network connectivity. Administration, maintenance and support of Windows servers, email, regional ERP/MRP operations and user desktop applications. IT asset management which consists of software and hardware inventory, acquisition and negotiation, and disposal that are adhere to compliances and guidelines. Key Accomplishments Developed enterprise wide auto report delivery system such that relevant users will received the weekly MRP reports in the prescribed format directly from the system timely and efficiently. Developed and implemented regionally a barcode label printing system for retrieval and printing of part information at Incoming Store, eliminating repetitive manual entry of part information; and printing of relevant stock reports. Established a cross country WebView application thereby allowing cross-sites business information to be accessed virtually online even without a dedicated network connection.

Set up and maintain computer network and equipments for the facility, and provide technical expertise in support of computer applications including email, spreadsheet and EDI. Development of software module to facilitate entry and stock keeping of vehicles data., thereby enable instant retrieval of stock information and status for sales personnel. Development of website for inventory update and marketing purpose, allowing staff at headquarter and overseas to access the information required. Key Accomplishments Development of software module to facilitate entry and stock keeping of vehicles data., thereby enable instant retrieval of stock information and status for sales personnel. Development of website for inventory update and marketing purpose, allowing staff at headquarter and overseas to access the information required.

Responding to and resolving users’ problems and queries relating to IT systems used, including areas such as network, operating system (Windows), email and desktop applications. Configuration and support of the user’s desktop systems. Investigating, resolving problems and providing information about hardware and software used and escalate to 2nd level support where necessary. Key Accomplishments Pro-actively educating users on easy problem resolution steps resulting in a reduction of incidence calls of about 20%.

Planning, implementation and management of IT infrastructure, including network (LAN/WAN), server, desktops and email applications. Evaluating requirements, developing technical specifications and recommending appropriate solutions for business systems requirements. Planning and managing implementation and customization of ERP application. Managing vendors for systems implementation and service level agreement. 1st level and 2nd level user support for desktop and server applications for local as well as overseas staff of Motorola Manufacturing Solutions. Developing and implementing standard operating procedures as per Company’s security policies; and enforcing and reviewing compliance to the policies and procedures. Performing strategic periodic backup and offsite storage, as part of contingency planning for disaster recovery and business continuity. Key Accomplishments Established IT infrastructure of Motorola Manufacturing Solutions Asia in NT platform as part of corporate master-resource domain architecture for global business operation. Rolled out the implementation of Visual Manufacturing/Oracle ERP software, the new financial and manufacturing application to replace the existing AccPac/MISys system for Motorola Manufacturing Solutions Asia. Created and updated Standard Operation Procedure to align IT key controls and business requirements which contributed to Zero IT audit findings in year 2000. Designed & completed a web application (NewsUpdate) with XML/XSLT technology for global Marketing dept. of Motorola Manufacturing Solutions, thereby facilitating daily update of new article links and archiving of old ones in the externally visible website, reducing significantly the updating time required from about 2 hours to 10 minutes per day.