Erica Smith

Swag Promo is a hybrid selling promotional marketing agency delivering products people love. o Managing a customer support team, including hiring, training and onboarding. o Uses forecasting and pipeline management to ensure the sales team the correct and accurate support. o Liaison between IT and management, sales, and customer support. o End to end creation and execution of online company stores, including social media and email campaigns. o Inside sales through online and consultative selling, including cultivating customer relationships through tradeshow events. o Evaluate the efficiency and effectiveness of systems and process and adjust for growth or evolving needs.

•Point of contact for all order processes for vendors and clients, from placement of order and follow up, art submission and approval, to tracking of shipment, and billing to account. •Utilizing organizational and communication skills to ensure a pleased customer experience. •Involved in the quoting process, ordering samples, and ideas for customer projects. •Follow up and reporting on order status through the life of an order including liaison with accounting department. •Adobe Illustrator experience working with company logos. •Profit Maker experience, quoting, order entry, Proforma invoices, adding customer, adding vendors.

•Facilitation of communication between, customer, sales rep and vendor from quoting to product delivery. •Month-end reporting, profit/loss statement, balance sheet, and account reconciliation in QuickBooks. •Collect and record all payments and past due accounts, providing customer service to approximately two hundred clients. •Receive bills against purchase orders from over a thousand vendors and reconcile payment with such vendors. •Assist both internal and external auditors and provide all necessary supporting documentation. •Perform company payroll, deductions, and commissions. Also file monthly sales tax reports. •Provide support for company sales staff as well as cross-trained for office management.